Customer Support Administrator, Entry Level

Customer Support Administrator, Entry Level BCM One Bacolod, Western Visayas, Philippines Join BCM One's growing global telecommunications team as a Customer Support Administrator (internally referred to as a Line Number Porting Analyst). The LNP Analyst focuses on providing quality customer service, strong task management skills and the ability to identify problems and provide constructive resolution. Fresh graduates and entry level candidates are encouraged to apply The Local Number Portability (LNP) Analyst manages the day‑to‑day operational components for the service delivery of number porting to customers (new and existing). This includes processing orders using carrier portals and internal databases, and coordinating order activities within internal departments, carriers, and resellers. Work Locations: This position is hybrid based out of our office in Bacolod City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. Hours: Night Shift - 9pm to 6am local. What You Will Do Adhere to standard due date guidelines for each underlying service provider to ensure timely order processing and completion. Actively participate in meetings, training sessions, and other team‑related activities to continuously improve knowledge and performance. Contribute to the team’s success by accomplishing related tasks and achieving results as needed. Perform additional duties as assigned by management, ensuring alignment with company objectives and priorities. Escalate issues requiring action or decision‑making to the supervisor/manager in a timely manner to ensure resolution. Initiate and maintain regular communication with resellers and carriers via port tickets, emails, and calls, to review and verify orders, address potential issues, and coordinate schedules. Coordinate order activities efficiently within internal departments, carriers, and resellers to ensure smooth processes. Resolve order rejects and escalated port order issues to carriers as necessary, ensuring that orders remain within SLA targets. What You Will Need Bachelor’s degree, preferably with Electronics and Communication Engineering (ECE), Information Technology, Business Administration courses. Experience in a customer‑service related position and/or BPO, call center environment is preferred. Strong professional‑level English reading, writing, and speaking skills. Team‑oriented mindset. Willingness to work night shift. Who We Are BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP. We provide an environment that fosters teamwork, accountability, innovation, and collaboration. We are committed to building and nurturing a diverse and inclusive workforce and environment that empowers employees to reach their full potential. Benefits Competitive industry salaries with annual reviews. Health Insurance (HMO with 2 free dependents). Generous paid time off. Company retirement plan. 13th month pay. BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. #J-18808-Ljbffr