Finance & Accounting Operations Manager

2 weeks ago


Cebu City, Philippines Smartsourcing Full time

Finance & Accounting Operations Manager Build trust, deliver results, and champion smarter finance solutions with Smartsourcing. Hi We are Smartsourcing, and we’re looking for an F&A Operations Manager to join our growing team. In this role, you'll make sure our clients outsourced finance and accounting services run smoothly, from onboarding to reporting. You'll be the bridge between clients and delivery teams guiding processes, aligning expectations, and driving continuous improvements that create lasting client partnerships. Location: JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu Key Responsibilities Act as the primary point of contact for assigned finance and accounting outsourcing clients. Lead client onboarding, ensuring smooth knowledge transfer, documentation, and process alignment. Manage client communications, including weekly updates, monthly service reviews, and issue resolution. Oversee invoicing, billing accuracy, collections monitoring, and financial reporting deliverables. Track and report on SLAs and KPIs, preparing performance reports and action plans for improvements. Collaborate with delivery teams (AP, AR, GL, Payroll, etc.) to ensure service quality and client satisfaction. Escalate and resolve client issues quickly and effectively, maintaining high client trust. Identify opportunities for service expansion or process enhancements within client accounts. Support compliance with accounting standards, internal policies, and client-specific requirements. Drive continuous improvement initiatives to streamline workflows and boost operational efficiency. Requirements Bachelor’s degree in Accounting, Finance, Business, or a related field. CPA certification. At least 35 years of experience in client account management, outsourcing services, or finance operations. Strong understanding of finance and accounting processes (AP, AR, GL, Payroll, Financial Reporting). Must have led teams of Team Leaders or large teams. Strong leadership and stakeholder management skills. Excellent client engagement, communication, and relationship management skills. Proficiency in Microsoft Office, GSuite, and accounting/ERP systems. Experience in documenting and monitoring processes and workflows. Bonus Points Experience in finance & accounting outsourcing (FAO) or shared services. Ability to thrive under tight deadlines and shifting client needs. Strategic thinker with analytical and problem‑solving abilities. A mindset that goes beyond good enough, always pushing for excellence. Benefits Weekends are yours (we respect your time off). 5‑day Christmas Leave (real time off). Healthcare from Day 1 for you and your family. Free lunch and barista‑crafted coffee daily. Night shift differential for evening schedules. Subsidized gym membership and sports wellness clubs. Smartsourcing Exclusives (deals made just for you). Themed BFFs, monthly knockoffs, and summer parties. Community give‑back programs and personal development workshops. #J-18808-Ljbffr



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