Medical VA/Intake Coordinator

2 weeks ago

Palawan, Philippines RemoteVA Full time

Medical Virtual Assistant / Intake Coordinator

Job Type: Full-time / Part-time
Location: Remote / On-site

Job Overview: The Medical Virtual Assistant / Intake Coordinator plays a crucial role in patient intake, administrative support, and healthcare coordination. This position ensures a seamless intake process while managing patient information, scheduling, and communication in a healthcare environment.

Key Responsibilities
  • Patient Intake Management: Collect and verify patient demographic and insurance information
  • Appointment Scheduling: Coordinate and schedule patient appointments with healthcare providers
  • Medical Record Handling: Ensure accurate data entry and management of patient records in Electronic Health Record (EHR) systems
  • Insurance Verification: Assist in checking coverage and eligibility for medical procedures
  • Patient Communication: Handle inbound and outbound calls, responding to inquiries with professionalism and empathy
  • Pre-Appointment Preparation: Gather necessary medical history and documentation before consultations
  • Coordination with Healthcare Providers: Facilitate communication between patients, providers, and insurance representatives
  • HIPAA Compliance: Maintain confidentiality and ensure adherence to healthcare privacy regulations
  • Administrative Support: Assist with medical billing, claims processing, and other administrative duties as needed
Qualifications & Skills
  • Experience in medical administrative support or patient intake coordination
  • Familiarity with EHR systems such as Epic, Cerner, or eClinicalWorks
  • Knowledge of medical terminology and insurance processes
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to handle sensitive patient information with discretion and professionalism
  • Proficiency in Microsoft Office Suite, Google Workspace, and healthcare scheduling software
  • Background in medical billing and insurance verification is a plus
  • Previous experience in a remote healthcare support role preferred
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