Spanish Bilingual CSR

Overview

MedCore Solutions, the healthcare division of BizForce, is looking for a dedicated Spanish Bilingual Customer Service Representative to join our team. This position requires proficiency in both Spanish and English to effectively support patients and healthcare providers.

• Handle a high volume of inbound and outbound calls, providing exceptional patient service and addressing inquiries.
• Assist patients with scheduling, prior authorization, insurance verification and explaining medical procedures in both Spanish and English.
• Coordinate with medical staff to ensure seamless patient experience.
• Verify insurance eligibility and benefits to help patients understand coverage options.
• Resolve complaints and inquiries with professionalism and empathy.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Document interactions and update patient records in the system accurately.

• Fluency in both Spanish and English, with excellent communication skills.
• 2+ years of customer service experience, preferably in a healthcare environment.
• Knowledge of medical terminology and insurance processes.
• Strong problem-solving skills and ability to manage high call volumes.
• Proficient with patient management systems and electronic medical records.
• Amenable to working in a flexible environment.
• Ability to work independently and collaboratively in a remote setting.

Start Date: ASAP

Time zone: TBD

Schedule: Monday-Friday, 8 hours per day; 40 hours per week; weekends off.

Computer with minimum specifications, high-speed internet connection, and backup internet preferred.

• Permanent Work From Home
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Opportunity to work in a dynamic and supportive healthcare environment.

MedCore Solutions is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH. Our commitment is to deliver high-quality results for our clients while ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both customers and employees.

MedCore Solutions (MCS) is a single source solution for healthcare administration under Bizforce. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center provides a library of training courses covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and more.