Executive Director, Learning
7 days ago
Executive Director, Learning & Development at TTEC (onsite in the Philippines).
Our Great Place to Work certification in the Philippines showcases our amazing culture and purpose. We’re focused on bringing humanity to business and delivering award-winning employee experiences.
OverviewJoin to apply for the Executive Director, Learning & Development role at TTEC. You will lead development, management and delivery of effective training solutions and strategies to meet client operational needs and metrics in traditional brick-and-mortar and virtual environments. You’ll support operational partners to develop and deliver superior training programs and drive a culture of training excellence, training innovation, and superior learning performance for the specified client program(s).
You’ll report to the VP of Learning and Development and will be a key part of a world-class team to impact our global operation.
What you’ll do- Partner closely with operations stakeholders to identify learning/training evolution opportunities. Develop and implement strategies and solutions to meet the overall client and program goals and objectives.
- Effectively lead and manage the learning delivery teams to drive innovation and performance for the specified client program(s).
- Consult with clients on how innovation within the training environment can lead to lower costs, higher learner engagement, increased speed to proficiency, and positive impact on customer and employee experience. Lead curriculum development activities to support these goals.
- Leverage data and analytics to monitor performance, predict learner success, and drive the right outcomes.
- Bring thought leadership and continuous re-engineering within the training delivery organization through innovation with a focus on leading-edge virtual learning and modernizing training methods.
- Define and manage staffing models, headcount, trainer ratios and budget requirements to meet training and operational objectives; manage expense-to-revenue ratios for assigned programs.
- 15+ years in the learning and development domain
- Global and large-scale training environment experience
- Experience delivering training to virtual audiences
- Demonstrated ability to drive performance and bring innovation to training and curriculum development
- Knowledge of adult learning and effective training principles
- Ability to lead and partner with teams, management, and clients/stakeholders
- Supportive of your career and professional development
- Inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Details on paid time off (PTO) and wellness/healthcare benefits
- A competitive compensation package with performance bonus opportunities and benefits, including potential tuition reimbursement
Our business is about making customers happy. Since 1982, we’ve helped companies build engaging, pleased, profitable customer experiences powered by humanity and technology. We serve leading brands with scalable experiences across multiple channels. TTEC is an equal opportunity employer and embraces diversity across our global teams. We strive to create a sense of belonging where every employee can be their authentic self at work.
Primary Location PH-Calabarzon-Cainta
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