Executive Director Learning And Development
4 weeks ago
Executive Director, Learning & Development 3 days ago – Be among the first 25 applicants. Your potential has a place here with TTEC’s award‑winning employment experience. As an Executive Director, Learning and Development working onsite in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do As the Executive Director, you will lead the development, management, and delivery of effective training solutions and strategies to meet TTEC client operational needs and metrics in both traditional and virtual environments. You will support operational partners to develop and deliver superior training programs and drive a culture of training excellence, innovation, and superior learning performance for the specified client program(s). You will report to the VP of Learning and Development and be a key part of this team, impacting our global operation as part of a world‑class team of professionals. Typical Day Partner closely with operations stakeholders to identify learning/training evolution opportunities and develop and implement strategies to meet overall client and program goals. Lead and manage the learning delivery teams to drive innovation and performance. Consult with clients on how training innovation can lead to lower costs, higher learner engagement, increased speed to proficiency, and improved customer and employee experience. Lead curriculum development activities to support these goals. Leverage data and analytics to monitor performance, predict learner success, and drive the right outcomes. Bring thought leadership and continuous re‑engineering within our training delivery organization through innovation with a focus on leading‑edge virtual learning. Define and manage staffing models, headcount, trainer ratios, and budget requirements; manage expense‑to‑revenue ratios for assigned programs. What You Bring 15+ years in the learning and development domain. Global & large‑scale training environment experience. Experience and success in delivering training to virtual audiences. Demonstrated experience driving performance and bringing innovation to the training and curriculum development function. Knowledge of adult learning and effective training principles. Ability to lead and partner with teams, management, and clients/stakeholders. What You Can Expect Supportive of your career and professional development. An inclusive culture and community‑minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Competitive compensation package, performance bonus opportunities and benefits (including PTO, wellness, healthcare, tuition reimbursement). About TTEC TTEC is a global company focused on creating customer experiences powered by humanity and technology. We are proud to be an equal‑opportunity employer and are committed to diversity and inclusion across all levels of our workforce. Primary Location PH – Calabarzon – Cainta Job Details Role Level: Not ApplicableWork Type: Full‑TimeCountry: PhilippinesCity: Cainta, CalabarzonCompany: TTECJob Function: Learning & Development #J-18808-Ljbffr
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