Client Service Specialist

2 weeks ago

San Fernando, Philippines DOXA Talent Full time

Overview

Client Service Specialist (Colombia) at DOXA Talent — join to apply. This role is focused on delivering a white-glove customer experience in a luxury environment, supporting high-end clientele to ensure seamless, elegant, and attentive service that enhances brand loyalty and client satisfaction.

Location and Employment

Location: Must be in Colombia – Remote.

Environment: Colombian and International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday – 9:00 AM – 6:00 PM PST.

Contract: Non-fixed Term Colombian Contract.

Requirements

Education: Bachelor’s degree in Business Administration, Hospitality, Communications, or related fields preferred.

Experience: 2+ years in client-facing or customer success roles, preferably within luxury retail, hospitality, or high-touch service environments.

Skills: Proficiency in CRM systems (e.g., Zendesk), POS systems, Google Workspace, and Microsoft Office. Strong organizational and problem-solving abilities. Excellent verbal and written communication; professional and engaging demeanor.

Characteristics: Empathetic, detail-oriented, calm under pressure, resourceful, and passionate about service excellence.

Responsibilities

Client Engagement and Relationship Management

  • Act as the first point of contact for client inquiries via phone, email, and chat.
  • Deliver warm, personalized, and professional interactions that reflect luxury service standards.
  • Guide clients through the ordering process, including custom arrangements and special requests.
  • Maintain accurate records of client interactions, preferences, and feedback for ongoing relationship cultivation.

Order Processing and Execution

  • Accurately enter and manage orders using CRM and POS systems, ensuring timely and precise execution.
  • Liaise with internal fulfillment and design teams to guarantee seamless handoff from sale to delivery.
  • Troubleshoot and resolve any order issues or client concerns with a solution-oriented mindset.

Product Knowledge and Consultation

  • Develop a deep understanding of product offerings to provide expert guidance during the order process.
  • Offer recommendations that align with client needs and brand aesthetics, enhancing the overall experience.
  • Stay informed on seasonal collections, floral trends, and promotional offerings.

Internal Collaboration

  • Communicate effectively with cross-functional teams via platforms such as Slack to ensure alignment and real-time support.
  • Partner with logistics and production teams to monitor order flow and execution timelines.
  • Proactively identify areas for process improvement that enhance the client experience.
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