Business Process Analyst

About Cloudflare At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us Available Location - Lisbon, Portugal; Mexico City, Mexico Role Summary At Cloudflare we are committed to excellence and innovation, not just as it relates to products we sell to our customers, but also for our internal processes and systems. We are committed to leveraging cutting-edge technologies to enhance operational efficiency and drive innovation. In order to do that, we are seeking a dynamic and forward thinking Process Analyst to join our team. This role will play a key role in the execution of our process analytics and automation initiatives throughout our Finance organization. We are in search of a detail-oriented and collaborative professional who is eager to contribute to the hands-on development and implementation of process improvement solutions. You'll be responsible for supporting the full project lifecycle, from requirements gathering and solution development to testing and documentation. You'll also work closely with cross-functional teams to ensure our solutions deliver impactful results and help drive business efficiency, and your ability to translate strategic goals into tangible, automated solutions will be crucial to your success. Role Responsibilities Automation Strategy and Planning: Identify and evaluate opportunities throughout the Finance organization for automation and process mining. Participate in discussions with cross-functional teams to gather requirements for new automation initiatives. Support the evaluation and recommendation of tools used for analytics and automation solutions. Work with the business to develop thorough business requirements and proto-types as needed. Tool Implementation and Configuration: Collaborate with Finance stakeholders to conduct thorough requirements gathering and design process improvement/automation solutions that meet the business’ needs. Perform hands-on development and implementation of process analysis dashboards and automation solutions using process mining, data transformation, visualization, and other custom tools (i.e., Celonis, Alteryx, Tableau, Cloudflare Developers platform, or others). Conduct thorough unit and user acceptance testing of implemented solutions to ensure they meet business requirements. Lead data validation exercises to ensure high data quality and reliability for use in process mining and automation solutions. Configure relevant KPIs in process mining dashboards to support internal ROI reporting. Data & Process Analysis: Assist in the analysis of raw data from a process exploration perspective to identify potential process improvement initiatives. Help business teams to interpret data trends, patterns, and anomalies associated with identified insights. Use process mining tools (i.e., Celonis) to analyze process maps from various platforms; identify, discuss, and validate with the business anomalies and insights associated with potential improvement opportunities. Monitoring and Maintenance: Perform routine monitoring of automation solutions to ensure ongoing performance and stability. Proactively identify, document, and resolve issues, working to optimize processes for continuous improvement. Collaborate with IT support teams to troubleshoot and resolve technical challenges. Documentation and Training: Create and update comprehensive documentation for new and existing automation solutions. Assist in the preparation of training materials and support end-users on intelligent automation tools and processes. Role Requirements (Must-Have Skills) Must-Have Skills Associate's or Bachelor's degree in Computer Science, Information Systems, Business, or a related field. 4-6 years of professional experience, in a business analyst or similar role delivering end-to-end analytics and automation projects. 2-4 years of experience working in data analytics, process mining, or a related field. Experience working with process mining or automation technologies such as Celonis, UiPath, PowerAutomate, Alteryx, or similar tools. Familiarity with relational data modeling and data warehousing concepts. Ability to write basic data queries using SQL and/or Python. Strong attention to detail and problem-solving skills, with the ability to proactively identify and address issues. Excellent communication and teamwork skills, with a willingness to learn and grow in a fast-paced environment. Experience in creating and interpreting process maps, flowcharts, and technical documentation. Nice-to-Have Skills Certification in Celonis, UiPath, Alteryx, or other relevant intelligent automation tools. Experience in a support or junior-level role within a process improvement or automation team. Familiarity with machine learning and artificial intelligence concepts. Familiarity with basic financial processes and relevant KPIs (Procurement, Accounts Payables, Accounts Receivables, etc.). What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr