Senior Manager, CX Advisory

It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business. Duties & Responsibilities: Team Leadership & Management Lead and manage a team of data analysts, providing guidance, mentoring, and support to help them succeed in their roles. Foster a collaborative, high-performance environment within the analytics team. Conduct performance reviews, set goals, and provide professional development opportunities for team members. Analytics Strategy & Execution Analyze and operationalize data across various departments to monitor performance, identify trends, and develop actionable insights. Oversee operational analytics projects from inception to completion, ensuring timely delivery and alignment with organizational priorities. Develop and execute operational analytics strategies to support the business objectives of various departments (e.g., marketing, finance, operations). Develop predictive models and advanced analytics solutions to address business challenges and identify growth opportunities. Map clients' strategic and core customer experience processes. Deliver effective process gap identification activities to detect improvement and opportunity areas systematically and proactively. Provide quantified (with ROI) and actionable recommendations to improve operational performance on KPIS. Journey map and re‑design, focus on identifying opportunities to re‑design the customer journey and better fulfill customer and client needs. Cross‑Functional Collaboration Work closely with business internal and external stakeholders across various departments to understand their data needs and translate them into actionable insights. Partner with product, marketing, sales, and finance teams to identify key business questions and deliver relevant data‑driven solutions. Communicate findings, insights, and recommendations clearly to non‑technical stakeholders and senior leadership. Will work with Operations to implement and measure recommendations. Stakeholder Communication: Present findings and recommendations to executives and key stakeholders, simplifying complex data insights into clear and actionable business recommendations. Reporting & Performance Monitoring Track and report on the effectiveness of data‑driven initiatives. Regularly report on the effectiveness of analytics initiatives, providing clear, actionable insights to senior leadership. Monitor and evaluate the performance of analytics models and tools, ensuring they meet business needs and goals. Qualifications and Education Requirements Education Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field. Experience BPO Experience Required. 5 years of experience in data analytics or business intelligence, with at least 1 year in a management role. Proven experience in delivering actionable insights from large datasets and building reports and dashboards. Strong understanding of analytics tools and technologies, such as SQL, Python, R, Tableau, Power BI, etc. Skills Leadership and team management skills, with a track record of leading analytics projects. Excellent communication and presentation skills, with the ability to simplify complex data insights for non‑technical audiences. Deep understanding of data architecture, data governance, and business intelligence systems. Experience with data visualization, statistical modeling, and business intelligence platforms. Strong problem‑solving skills and the ability to think strategically about data applications. Expertise in using machine learning algorithms, predictive modeling, and statistical analysis to support business initiatives. For internal candidates: must be a regular employee of VXI; must have at least 6 months tenure in current position; no active or pending DA case. If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us #J-18808-Ljbffr