Customer Experience Associate

3 weeks ago

Quezon City, Philippines Smartpark Systems Solutions, Incorporated Full time

Overview Customer Experience Associate (Front Desk) plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer-first mindset to build and maintain positive relationships. Key Responsibilities Handle calls, welcome guests, and manage reception inquiries. Support tenants with concerns, emails, documents, gate passes, and permits. Assist clients with bookings, requests, tours, and events. Monitor office cleanliness, conduct walk-throughs, and coordinate with vendors/engineering. Ensure compliance with company policies, safety, and security standards. Deliver excellent customer service and maintain strong client relationships. Qualifications Bachelor’s degree in Business Administration, Hospitality, or related field (preferred). 1+ year experience in customer service, front desk, or admin support. Strong communication and organizational skills. Proficiency in MS Office and email systems. Customer-oriented with a positive attitude. Seniority level Entry level Employment type Full-time Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at Smartpark Systems Solutions, Incorporated by 2x Get notified about new Customer Service Specialist jobs in Quezon City, National Capital Region, Philippines . #J-18808-Ljbffr

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