Call Center Agent Work

Call Center Agent Work At Home Waha

Job Type: Full-time

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Note: This advertiser has chosen not to accept applicants from your region.

Help Desk Analyst

Posted today

Job Description

Company Description: IT BY DESIGN provides MSP-focused technical resources for MSP needs, with offices in New Jersey and India.

Role Description

• Fully manage onboarding/offboarding for client users: provisioning devices, creating/disabling Microsoft 365, Azure AD, AD accounts; configuring access; secure data handling.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 tickets; use PSA and RMM tools; perform basic admin tasks; document fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts; assist with patching, antivirus status, backups; perform periodic health checks.

Process Improvement & Project Assistance

• Support senior engineers in migrations; create automation scripts; propose recurring issue fixes.

Qualifications

• Willing to work 100% onsite near BGC, Taguig; night shifts (8 PM–5 AM Manila Time).
• Minimum 2 years in Service Desk/Help Desk.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management.
• Strong written and verbal communication; experience supporting global clients.

Company Benefits

• HMO with dependents on Day 1
• Sponsored IT Certifications
• Other benefits listed in original posting

Note: This advertiser has chosen not to accept applicants from your region.

Help Desk Specialist

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Role Description

• Manage full user lifecycle; provision/decommission accounts; enforce security
• Configure access and software; provide Tier 1 and basic Tier 2 support
• Monitor and maintain servers, firewalls, and M365 tenants; document fixes
• Monitor alerts; assist with patching and backups
• Support senior engineers; automation scripting

Qualifications

• HMO with dependents on Day 1; IT certifications preferred
• Promotes career growth and internal promotions
• 3+ years in related role; strong communication
• English fluency; willing to work onsite in Alabang, Muntinlupa

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Note: This advertiser has chosen not to accept applicants from your region.

Help Desk Support

Posted 1 day ago

Job Description

Position: Help Desk Support

Location: Makati City

The role serves as first point of contact for Life Insurance, HMO/Medical benefits, and Personal Accident Insurance inquiries.

Key Responsibilities

• Handle inquiries; guide through claims and benefits
• Coordinate with providers and internal teams; escalate when needed
• Maintain and update insurance records; ensure privacy
• Generate reports on utilization and trends
• Assist in FAQs and communications

Qualifications

• Bachelor’s degree in Business Administration or related field
• 1–2 years in help desk or benefits administration
• Familiarity with relevant insurance policies
• Strong communication and MS Office skills
• Detail-oriented and able to multitask

Job Types: Full-time, Permanent

Note: This advertiser has chosen not to accept applicants from your region.

Help Desk Specialist (Alternate)

Posted 1 day ago

Job Description

Overview: Global outsourcer providing contact center and back office services.

Role: Help Desk Support Specialist — internal staff and management support in IT platforms, ticketing, and vendor coordination.

Responsibilities Include

• Respond to user queries; troubleshoot; document fixes
• Manage tickets in ServiceNow; assist Tier 2/3; maintain documentation

Requirements

• 3+ years of helpdesk/IT support (MSP preferred)
• Windows 10/11; Office; RMM tools
• MS 365 admin; AD basics; strong communication

Bonus: macOS, Google Workspace, Azure experience

How to Apply

Provide MSP experience, IT management experience, certifications, compensation expectations, and a recent project example.

Note: This advertiser has chosen not to accept applicants from your region.

Help Desk Technician

Location: Mandaluyong, National Capital Region

Pay: ₱900,000 - ₱1,200,000 yearly

Schedule: Monday–Friday; 6 am–3 pm MST (8 pm–5 am Manila)

Work Type: Remote (Work from home)

Overview: Technician role supporting MSP clients with documentation, ticketing, QA, and on-site collaboration.

Knowledge, Skills, and Abilities: Hardware/software troubleshooting, strong communication, documentation, time management, adaptability

Note: This advertiser has chosen not to accept applicants from your region.

Senior Help Desk Engineer

Posted 1 day ago

Job Description

Role: Senior Helpdesk Engineer — Remote; Saturday–Tuesday, 10:00 AM – 8:00 PM Eastern

About Helix Systems: MSP with 20+ years of experience; uses tools like Kaseya, Freshdesk, Meraki, Addigy, Microsoft 365, Google Workspace, SentinelOne, Huntress.

What You’ll Do

• Be first contact for support via Freshdesk; troubleshoot desktop, network, and app issues
• Document actions; follow SOPs; SLA monitoring
• Provide a professional experience; monitor ticket updates

Requirements

• 3+ years in helpdesk/IT support (MSP preferred)
• Windows 10/11; MS Office; MS 365 admin; AD basics
• RMM tools experience; English fluency

Bonus

• macOS, Google Workspace, Azure, Hyper-V exposure

How to Apply

Provide MSP experience, certifications, compensation requirements, and a project example.

Note: This advertiser has chosen not to accept applicants from your region.

End of postings

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