Operations Supervisor

3 weeks ago

Quezon City, Philippines WNS Full time

Operations Supervisor (Life Insurance)

Location: Quezon City, National Capital Region, Philippines

Responsibilities
  • A key member of the Operations teams responsible for training & developing a team to facilitate achievement of SLA
  • Take end to end responsibility of the process
  • There is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency
  • Successfully handle a team of 10-15 FTEs
  • Process training for new recruits
  • Ensure service delivery parameters are met
  • Feedback on errors in a timely manner
  • On time quality checks and error analysis
  • Query handling – Respond to process related queries by the team and identify training needs
  • Ensure accurate and timely reports are sent to the DM on time
  • Drive various process improvement ideas to improve efficiency/productivity
  • Build domain knowledge by getting process trained and accredited
  • 50% productive within 6 months from the date of joining the process
  • Drive ISMS/ISO policy awareness within the team and maintain necessary documents
  • Handle all the team related activities in the absence of DM
  • Should be able to handle process migration through remote/onsite training
Qualifications
  • Preferred experience in Annuities, Life insurance, Group pension
  • Bachelor’s degree holder
  • Knowledge of Life insurance/Annuity /Group pension products is desired
  • Supervisory Experience and at least 2 years’ experience
  • Problem solving Good logical, analytical and problem-solving abilities
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