Sr Manager Process Improvement Service Exellent
3 weeks ago
Role: Sr Manager Process Improvement (Service Excellence)Site: TaguigWork Set-up: OnsiteSchedule: Night ShiftStart date: ASAPSalary: 180k base pay + 20,650 allowance with sign on bonus Qualifications LSS Greenbelt Certified- minimum Experience in managing Telco and Media accounts 10 years of minimum experience working in BPO Process Improvement experience in BPO Setup is required At least 5 years’ experience in a Process Improvement capacity Minimum tenure of at least 2 years in last 2 organizations Completed GB projects for KPI Improvement such as CSAT, AHT etc. Must be at least an incumbent Manager or current Sr. Manager Should have a minimum of 10 years of experience in BPO, with at least 5 years dedicated to the process excellence function post Green Belt certification. The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management. If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by: Key Responsibilities Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value; Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects; Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction; Support Focus Metrics activities with the site assigned; Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements); Team up with site/client leaders in upholding compliance in all organization policies and standard procedures; Validate control plans and governance processes set up in the business; and Maintain and publish OE dashboards (like projects, OE action item tracker, etc.). Minimum Qualifications Earned a Bachelor’s Degree in any field Six Sigma Greenbelt certification At least 5 years of managerial experience in the same industry Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations Experience in change management, stakeholder management, and influencing people without authority Capacity to think strategically and innovatively Experience in managing collections accounts Excellent Project Management skills Strong background on process development and improveme #J-18808-Ljbffr
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Senior Manager Process Improvement
4 weeks ago
Manila, Philippines Gratitude Inc Full timeOverview Role: Sr Manager Process Improvement (Service Excellence) Site: Taguig Work Set-up: Onsite Schedule: Night Shift Start date: ASAP Salary: 180k base pay + 20,650 allowance with sign on bonus Responsibilities The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the...
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Senior Manager Process Improvement
3 weeks ago
Manila, Philippines Gratitude Inc Full timeThe Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact‑based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer...
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Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per yearAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Vessel Account Manager
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Garrets Garrets International operates as a division of the wrist group and represents one of the maritime industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarters in Nørresundby (Denmark), but also have branches in Romford...
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Team Leader
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description About Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and...
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Inventory Analyst
4 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description Garrets International is a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board vessels across the globe. A...
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Inventory Analyst
1 week ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...
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QA Engineer
4 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeOverview Are you an MS D365FO expert who wants to make an impact on a global solution—from Manila? Join GN’s Test Automation team as a Senior QA Engineer and help us ensure the quality deliveries behind well‑known brands like Resound, Jabra, and SteelSeries. You’ll work with a well-connected international team, get real responsibility on important...
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Sales Coordinator
1 week ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱250,000 - ₱450,000 per yearAbout WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
