Sr Manager Process Improvement Service Exellent
12 hours ago
Role: Sr Manager Process Improvement (Service Excellence)Site: TaguigWork Set-up: OnsiteSchedule: Night ShiftStart date: ASAPSalary: 180k base pay + 20,650 allowance with sign on bonus Qualifications LSS Greenbelt Certified- minimum Experience in managing Telco and Media accounts 10 years of minimum experience working in BPO Process Improvement experience in BPO Setup is required At least 5 years’ experience in a Process Improvement capacity Minimum tenure of at least 2 years in last 2 organizations Completed GB projects for KPI Improvement such as CSAT, AHT etc. Must be at least an incumbent Manager or current Sr. Manager Should have a minimum of 10 years of experience in BPO, with at least 5 years dedicated to the process excellence function post Green Belt certification. The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management. If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by: Key Responsibilities Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value; Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects; Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction; Support Focus Metrics activities with the site assigned; Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements); Team up with site/client leaders in upholding compliance in all organization policies and standard procedures; Validate control plans and governance processes set up in the business; and Maintain and publish OE dashboards (like projects, OE action item tracker, etc.). Minimum Qualifications Earned a Bachelor’s Degree in any field Six Sigma Greenbelt certification At least 5 years of managerial experience in the same industry Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations Experience in change management, stakeholder management, and influencing people without authority Capacity to think strategically and innovatively Experience in managing collections accounts Excellent Project Management skills Strong background on process development and improveme #J-18808-Ljbffr
-
Process Improvement Manager
4 days ago
Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱120,000 - ₱180,000 per yearRole: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package:180k maximum• Performance incentive - quarterly• Relocation assistance - will be...
-
Senior Manager Process Improvement
2 days ago
Manila, National Capital Region, Philippines Sage Metrics Services Full time ₱1,728,000 - ₱2,160,000 per yearRole: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package: 180k maximum• Performance incentive - quarterly• Relocation assistance - will be...
-
Senior Manager Process Improvement
4 days ago
Manila, Philippines Gratitude Inc Full timeOverview Role: Sr Manager Process Improvement (Service Excellence) Site: Taguig Work Set-up: Onsite Schedule: Night Shift Start date: ASAP Salary: 180k base pay + 20,650 allowance with sign on bonus Responsibilities The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the...
-
Sr Process Improvement Analyst
2 weeks ago
Manila, Philippines Dexcom Full timeThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Senior Manager Process Improvement
2 days ago
Manila, Philippines Gratitude Inc Full timeThe Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact‑based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer...
-
Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
-
Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per yearAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
-
Account Manager
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Garrets Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...
-
Process Improvement Manager
3 weeks ago
Manila, Philippines TeleTech Holdings, Inc. Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Process Improvement Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The...
-
Senior Manager, Process Improvement
3 weeks ago
Manila, Philippines GodHeir Services Full timeSenior Manager, Process Improvement (Service Excellence) Location: Multiple locations Work Setup: Onsite Schedule: Night Shift Start Date: Immediate The Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data‑driven...
