Senior Manager Process Improvement
3 weeks ago
The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact‑based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management. As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by: Key responsibilities Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value. Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects. Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction. Support Focus Metrics activities with the site assigned. Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements). Team up with site/client leaders in upholding compliance in all organization policies and standard procedures. Validate control plans and governance processes set up in the business. Maintain and publish OE dashboards (like projects, OE action item tracker, etc.). Minimum qualifications Earned a Bachelor’s Degree in any field. Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification. At least 5 years of managerial experience in the same industry. Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations. Experience in change management, stakeholder management, and influencing people without authority. Capacity to think strategically and innovatively. Experience in managing collections accounts. Excellent Project Management skills. Strong background on process development and improvement. Qualifications LSS Greenbelt Certified. Process Improvement experience in BPO Setup is required. At least 5 years’ experience in a Process Improvement capacity. Minimum tenure of at least 2 years in last 2 organizations. Completed GB projects for KPI Improvement such as CSAT, AHT, etc. Must be at least an incumbent Manager or current Sr. Manager. PRESCREENING NOTES How many years of BPO experience do you have? How many years of relevant experience do you have? What is your salary expectations? What is your last drawn salary? What is your notice period? Are you available for the work setup and schedule? What is your current location? #J-18808-Ljbffr
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Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per yearAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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QA Engineer
4 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeOverview Are you an MS D365FO expert who wants to make an impact on a global solution—from Manila? Join GN’s Test Automation team as a Senior QA Engineer and help us ensure the quality deliveries behind well‑known brands like Resound, Jabra, and SteelSeries. You’ll work with a well-connected international team, get real responsibility on important...
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Process Improvement Specialist
2 weeks ago
Manila, Philippines White & Case LLP Full timeJoin to apply for the Process Improvement Specialist role at White & Case LLP Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they...
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Senior Business Process Improvement Officer
2 weeks ago
Manila, National Capital Region, Philippines Vacancies at IOM Indonesia Full time ₱500,000 - ₱1,200,000 per yearJob Identification (Reference Number):16208Position Title:Senior Business Process Improvement Officer (P)Duty Station City:ManilaDuty Station Country:PhilippinesGrade:P-4Contract Type:Fixed-term (1 year with possibility of extension)Recruiting Type:ProfessionalVacancy Type:Vacancy NoticeInitial duration:1 year with possibility of extensionClosing date:12...
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Manila, Philippines ADP Full timeGBS Business Transformation PMO Senior Process Improvement Manager ADP Manila, National Capital Region, Philippines The Business Transformation PMO Senior Process Improvement Manager is an individual contributor role directly reporting to the ADP Philippines Director of Business Solutions. This role drives planning and managing medium-to-large projects and...
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Team Leader
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description About Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and...
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Inventory Analyst
4 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description Garrets International is a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board vessels across the globe. A...
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Vessel Account Manager
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Garrets Garrets International operates as a division of the wrist group and represents one of the maritime industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarters in Nørresundby (Denmark), but also have branches in Romford...
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Process Improvement Specialist
2 weeks ago
Manila, Philippines White & Case Full timeOverview Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working...
