Senior Manager Process Improvement
4 days ago
Overview Role: Sr Manager Process Improvement (Service Excellence) Site: Taguig Work Set-up: Onsite Schedule: Night Shift Start date: ASAP Salary: 180k base pay + 20,650 allowance with sign on bonus Responsibilities The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management. As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by: Key responsibilities Work collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value; Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects; Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction; Support Focus Metrics activities with the site assigned; Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements); Team up with site/client leaders in upholding compliance in all organization policies and standard procedures; Validate control plans and governance processes set up in the business; and Maintain and publish OE dashboards (like projects, OE action item tracker, etc.). Minimum qualifications Bachelor’s Degree in any field Six Sigma Greenbelt certification At least 5 years of managerial experience in the same industry Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations Experience in change management, stakeholder management, and influencing people without authority Capacity to think strategically and innovatively Experience in managing collections accounts Excellent Project Management skills Strong background on process development and improvement #J-18808-Ljbffr
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Senior Manager, Process Improvement
2 days ago
Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱3,600,000 per yearLocation:Multiple locationsWork Setup:OnsiteSchedule:Night ShiftStart Date:ImmediateCompensation:PHP 180,000 base pay + PHP 20,650 allowance, plus sign-on bonusThe Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data-driven...
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Senior Process Improvement Manager
2 days ago
Manila, National Capital Region, Philippines Michael & Associates Full time ₱1,500,000 - ₱2,500,000 per yearJoin Michael & Associates, Attorneys at Law, as a Senior Process Improvement Specialist and play a pivotal role in transforming our operational effectiveness. We are not just a law firm; we are a forward-thinking team committed to leveraging data and technology to enhance our services and client experience.In this key position, you will analyze existing...
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Senior Manager Process Improvement
2 days ago
Manila, National Capital Region, Philippines Sage Metrics Services Full time ₱1,728,000 - ₱2,160,000 per yearRole: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package: 180k maximum• Performance incentive - quarterly• Relocation assistance - will be...
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Process Improvement Manager
4 days ago
Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱120,000 - ₱180,000 per yearRole: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package:180k maximum• Performance incentive - quarterly• Relocation assistance - will be...
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Senior Manager, Process Improvement
3 weeks ago
Manila, Philippines GodHeir Services Full timeSenior Manager, Process Improvement (Service Excellence) Location: Multiple locations Work Setup: Onsite Schedule: Night Shift Start Date: Immediate The Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data‑driven...
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Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per yearAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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QA Engineer
4 days ago
Manila, Philippines Global Process Manager Inc. Full timeOverview Are you an MS D365FO expert who wants to make an impact on a global solution—from Manila? Join GN’s Test Automation team as a Senior QA Engineer and help us ensure the quality deliveries behind well‑known brands like Resound, Jabra, and SteelSeries. You’ll work with a well-connected international team, get real responsibility on important...
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Account Manager
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Garrets Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...
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Process Improvement Manager
3 weeks ago
Manila, Philippines TeleTech Holdings, Inc. Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Process Improvement Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The...
