Workforce Management Analyst

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or...

Minimum Requirements: - At least 2nd year College undergraduate, Vocational Diploma (2yrs.), Associate's Degree (2yrs.), College Graduate - At least 2-4 years workforce management experience - Preferred has WFM tools knowledge; knowledge in service adherence models - Must have: Excel skills (rating of atleast 6-7 out of 10)"

Minimum Requirements: - At least 2nd year College undergraduate, Vocational Diploma (2yrs.), Associate's Degree (2yrs.), College Graduate - At least 2-4 years workforce management experience - Preferred has WFM tools knowledge; knowledge in service adherence models - Must have: Excel skills (rating of atleast 6-7 out of 10)"

Minimum Requirements: - At least 2nd year College undergraduate, Vocational Diploma (2yrs.), Associate's Degree (2yrs.), College Graduate- At least 2-4 years workforce management experience- Preferred has WFM tools knowledge; knowledge in service adherence models- Must have: Excel skills (rating of atleast 6-7 out of 10)"

Work Arrangement: Work onsite daily Shift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day off Educational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College Graduate Work Experience: 1. At least 2-4 years of workforce management experience 2. preferred has WFM...

- Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies. - Prepare manuals and instruct workers in the use of new forms or procedures. - Prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

Work Arrangement: Work onsite daily Shift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day off Educational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College Graduate Work Experience: 1. At least 2-4 years of workforce management experience 2. preferred has WFM...

Job Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...

Work Arrangement: Work onsite dailyShift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day offEducational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College GraduateWork Experience:1. At least 2-4 years of workforce management experience2. preferred has WFM tools...

- Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies.- Prepare manuals and instruct workers in the use of new forms or procedures.- Prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

Minimum of 2 – 5 years’ experience in Workforce Management Knowledgeable with different WFM Tools such as but not limited to IEX, Verint, and CXOne Full time work onsite (Cebu City), Night shift / Shifting schedule

Job Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...

Minimum of 2 – 5 years’ experience in Workforce Management Knowledgeable with different WFM Tools such as but not limited to IEX, Verint, and CXOne Full time work onsite (Cebu City), Night shift / Shifting schedule

Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...

Minimum of 2 – 5 years’ experience in Workforce ManagementKnowledgeable with different WFM Tools such as but not limited to IEX, Verint, and CXOneFull time work onsite (Cebu City), Night shift / Shifting schedule

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

The IT System Analyst is responsible for analyzing, designing, and implementing information systems that align with business objectives. This role involves evaluating existing systems, identifying areas for improvement, and developing solutions to optimize performance and efficiency. The IT System Analyst works closely with stakeholders, developers, and...

The IT System Analyst is responsible for analyzing, designing, and implementing information systems that align with business objectives. This role involves evaluating existing systems, identifying areas for improvement, and developing solutions to optimize performance and efficiency. The IT System Analyst works closely with stakeholders, developers, and...