Sales Compensation Operations Analyst

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us Available Locations: Mexico City, Mexico or Austin, TX About the role What You'll Do We are looking for a Sales Compensation Analyst to join our team within the Finance & Business Operations Function. As a key team member of a high-visibility organization, the Sales Compensation Operations Analyst will provide technical and operational assistance in support of Cloudflare’s Global Sales Compensation Program. Working closely with the existing Sales Compensation team and partnering with GTM Finance and Sales Operations, the Sales Compensation Analyst will play an active role in managing and testing the ICM platform, commissions calculations and validations, submission to payroll, and inquiry resolution. Responsibilities: Support accurate and timely distribution of commission payments and statements for the Global Cloudflare Sales Team Drive alignment amongst cross-functional stakeholders and project manage commissions calculation inputs Build consistent practices, documentation and desktop procedures for all commissions processes Participate in ICM User Acceptance Testing (UAT) and assisting in identifying and troubleshooting defects Manage and calculate sales commissions for special programs Work directly with the Global Cloudflare Sales Team to assist in timely dispute resolution, leading with empathy and employing a customer-focused approach Ensure SOX compliance, collaborating with business partners and Internal Audit on execution of controls Experience, desired skills, requirements: Bachelor’s degree - Business Administration, Finance, Accounting or other related field 3+ years of either Sales Compensation, Commissions, FP&A, Consulting or Sales Operations experience. Experience in a growth technology company is a plus. Proven track record of building strong relationships and influencing business partners. You are comfortable interfacing with business partners outside of your direct team, and understand the rigor and caliber of deliverables required to work with them. You are a data-driven, truth seeker: analytics and data are your currency for facilitating informed decision making. Firm grasp of the commission administrative process flow, including transaction crediting; incentive calculations; payment file preparation; and issue resolution. Highly proficient in Excel / Google Sheets, system-based analytical tools Communication: Clear, concise communicator; ability to synthesize complex data or business problems into actionable information to drive results Operations: You seek out efficiency, leveraging tools, automation or other means to scale process and deliver more accurate results Versatility: Ability to multitask and thrive in a fast-paced, high-growth environment, zooming in with good attention to detail while still keeping the big picture in mind Project Management: Results-oriented, self-starter, organized, team-focused, and a strong work ethic, leveraging relationships to ensure deadlines are met What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr