Email Solutions Specialist

Job 1 — OpenText / The Information Company

Makati, National Capital Region opentext

Posted today • Job Viewed • Tap Again To Close

Job Description

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

• Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

• Working experience with Operating Systems (Unix/Linux and Windows).
• Working experience with Database (SQL, Oracle).
• Working experience with Active Directory.
• Electronic Data Interchange (EDI) knowledge preferred
• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or may not be EDI savvy

Additional Notes :

Global Job Posting Footers: Vaccination policy and Equal Opportunity Employer statements included. Advertiser notes region restrictions.

Expiry: This listing indicates regional restrictions and may not be accepting applicants from your region.

Job 2 — Technical Support Representative (1)

Location: Tap Again To Close • Posted today • Job Viewed

Job Description

Overview
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP PRNQE

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Job 3 — Technical Support Representative

Taguig, National Capital Region Gratitude Inc.

Posted today • Job Viewed

Job Description

Overview
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP TGG

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Location note: Gratitude Inc. has multiple locations (Taguig, Makati, Mandaluyong, Antipolo, etc.)

Job 4 — Technical Support Representative

Makati, National Capital Region Gratitude Inc.

Posted today

Job Viewed

Job Description

Overview
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP MKTI

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Job 5 — Technical Support Representative

Location: Antipolo, Rizal Gratitude Inc.

Posted today • Job Viewed

Job Description

Overview
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP ANPLO

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Job 6 — Technical Support Representative

Location: Makati — multiple postings

Posted today • Job Viewed

Job Description

Overview
Answering incoming calls from customers and resolving inquiries; delivering high-caliber service in a friendly, informed manner.

Minimum Hiring Requirements :

• 1 year call center experience (International Account)
• High school or K-12 graduate
• Permanent Work From Home setup anywhere in the Philippines
• Virtual Training
• Computer provided by company; remote work with functioning home office and high-speed internet
• Amenable to rotating shifts
• Salary up to Php28,000

Benefits :

• Paid training
• Competitive salary plus allowances
• Leave credits
• HMO

Job Types : Full-time, Permanent

Salary : Up to Php28,000.00 per month

Additional :

• Health insurance
• Work from home
• 13th month salary
• Overtime pay

Schedule: 8 hour shift, Rotational shift

This advertiser has chosen not to accept applicants from your region.

7

Job 7 — Technical Support Manager

Posted 333 days ago

Job Description

Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

ROLES AND RESPONSIBILITIES Remote and on-site asset technical support, updating and documentation. Hardware and software installation and configurations. Periodical on-site asset maintenance. Assists in research and development of IT hardware requirements. Monthly and concurrent processing of COP, COC, COI. Oversee and manage the team.

Requirements :

• At least a graduate of any Computer/IT-related course
• Experience in remote and on-site technical support, hardware and software installation and configurations
• Minimum 3 years of experience in relevant scope
• Worked as an IT/Computer technician in a reputable company
• 7 years minimum of experience
• Team management experience
• Willing to work onsite in Ortigas office
• Willing to do field work if needed

This advertiser has chosen not to accept applicants from your region.

• Receive personalized job recommendations.

#J-18808-Ljbffr

---