Senior Customer Solutions Engineer
7 days ago
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.
Location: Dubai Role SummaryAs a Senior Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.
Role Responsibilities- Serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers.
- Work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare.
- Deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
- Ensure customer retention and expansion through relationship building and participation in periodic account reviews.
- Provide customers with clear proactive technical guidance and expertise across all our products.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Proactively identify opportunities for expansion for existing customers.
- Promote retention by capturing and communicating gaps in product or features.
- Contribute towards the success of the CSE organization through knowledge-sharing activities.
- The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events.
- 8+ years of prior post-sales customer relationship management.
- Deep understanding of how the internet works and the desire to expand that knowledge.
- Understanding of layers and protocols of the OSI model, security aspects of an internet property, and performance aspects of an internet property.
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence.
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology.
- Ability to manage a project, work to deadlines, and prioritize between competing demands.
- Fluent in English and Arabic.
- Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
#J-18808-Ljbffr-
Senior Solutions Engineer, Majors
7 days ago
Cainta, Philippines Cloudflare Full timeAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...
-
Senior Solutions Engineer, Thailand
1 hour ago
Cainta, Philippines Cloudflare Full timeAbout Cloudflare and our mission to build a better Internet. Cloudflare protects and accelerates Internet applications through a global network, helping customers from individual bloggers to Fortune 500 companies. We value diversity and inclusion and hire based on potential while supporting growth. Available locations: Singapore What you’ll do as a Senior...
-
Senior Customer Solutions Engineer
7 days ago
Cainta, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Customer Solutions Engineer
7 days ago
Cainta, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Senior Solutions Engineer
7 days ago
Cainta, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Senior Solutions Engineer, India
7 days ago
Cainta, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Principal Solutions Engineer
7 days ago
Cainta, Philippines Cloudflare Full timeOverview About Cloudflare: we are on a mission to help build a better Internet. Cloudflare runs one of the world’s largest networks powering millions of websites and Internet properties. Cloudflare protects and accelerates Internet applications without hardware, software installation, or code changes. Our network routes web traffic to improve performance...
-
Cainta, Philippines Cloudflare Full timeOverview At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Senior Partner Solutions Engineer, National
7 days ago
Cainta, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Solutions Engineer, Nordics
7 days ago
Cainta, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
