Senior Customer Solutions Engineer

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.

As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.

• Serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events.
• Guide customers in implementing Cloudflare products and services, demonstrating a nuanced understanding of complex customer environments.
• Take part in content creation and delivery for technical customer workshops for your area of expertise.
• Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise.
• Collaborate with Customer Support, Technical Account Managers, Product, Engineering, and other teams to assist with technical escalations.
• Proactively identify opportunities for expansion for existing customers.
• Promote retention by capturing and communicating gaps in product or features.
• Contribute towards the success of the CSE organization through knowledge-sharing activities.

• 5+ years of prior post-sales customer relationship management.
• Deep understanding of how the internet works and the desire to expand that knowledge.
• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence.
• Demonstrated experience with a scripting language and a desire to expand those skills.
• Technical curiosity and passion.
• Ability to manage a project, work to deadlines, and prioritize between competing demands.

Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.

• Commissions: This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan.
• Equity: This role is eligible to participate in Cloudflare’s equity plan.
• Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family.

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance.
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
• Time Off: Flexible paid time off covering vacation and sick leave, Leave programs, including parental, pregnancy health, medical, and bereavement leave.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.