Current jobs related to Client Service Analyst(Email Verification) - Caloocan - J.P. Morgan


  • Caloocan, Philippines J.P. Morgan Full time

    Overview Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Service Analyst within JP Morgan Treasury Services,...


  • Caloocan, Philippines J.P. Morgan Full time

    If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries,...


  • Caloocan, Philippines J.P. Morgan Full time

    Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational...


  • Caloocan, Philippines SMDigital Full time

    The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers’ experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers. Responsibilities: QA Specialist Analyst...

  • SENIOR ANALYST

    2 weeks ago


    Caloocan, Philippines HCL Technologies Full time

    About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...


  • Caloocan, Philippines Lexmark Full time

    Join to apply for the Revenue Analyst | Hybrid role at Lexmark 1 day ago Be among the first 25 applicants Join to apply for the Revenue Analyst | Hybrid role at Lexmark Get AI-powered advice on this job and more exclusive features. Responsible for revenue analysis, which includes RAR and operational revenue. Conducts research and analysis to identify the...


  • Caloocan, Philippines Medium Full time

    We’re looking for a data-driven B2B Outreach Specialist to own our clients’ cold email campaigns from strategy to execution. This is a high-impact role where you’ll directly fuel our clients’ growth by booking qualified meetings and generating new leads. You’ll combine your creative writing skills with smart, data-driven strategy to build campaigns...

  • Senior Consultant

    17 hours ago


    Caloocan, Philippines 3Cloud Full time

    Senior Consultant - DevOps - Managed Services (Contract Hire) Remote - Philippines Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding...


  • Caloocan, Philippines J.P. Morgan Full time

    Lead Multiple groups within the Merchant Service Client Onboarding and Service organization. Work with Internal partners and clients to maintain and strengthening relationships. As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a professional capacity. Gather and provide data and feedback...


  • Caloocan City, National Capital Region, Philippines Sapient Solution NCR Full time ₱204,000 - ₱300,000 per year

    One-day hiring process Earn up to 25k monthly Sapient is urgently hiring Non-Voice Customer Service Representatives to join our teamThis is for urgent hiring. Apply nowResponsibilities:Respond to customer inquiries via chat, email, or other non-voice channelsProvide accurate and timely assistance to customersTroubleshoot and resolve issues...

Client Service Analyst(Email Verification)

4 weeks ago


Caloocan, Philippines J.P. Morgan Full time

Overview

Our Client Service Analyst safeguard your campaigns by validating email lists, reducing bounce rates, and maximizing deliverability. Trust us to keep your outreach accurate, efficient, and impactful—so your message always lands where it matters most.

As a Client Service Analyst within the Global Client Support Team, you will be part of the Email Verification Team who will monitor client interactions across all regions and provide independent review of employee actions and business processes. You will ensure the accuracy and integrity of email communications, helping to maintain high standards of client service and compliance.

Responsibilities
  • Measure client experience and ensure compliance with business requirements.
  • Review email interactions and coach on procedural break points; escalate urgent issues.
  • Verify and approve external emails in line with global processes.
  • Drive performance improvements through training, policy updates, process enhancements, automation, and technology.
  • Support agent readiness with ad hoc reviews, knowledge certification, and targeted monitoring for new hires and initiatives.
  • Conduct time and motion studies and process reviews to ensure consistency and efficiency.
  • Partner with Supervisors and Managers to document employee performance and support process improvement.
  • Facilitate calibration sessions with Quality Management and Production teams.
  • Participate in Product Listening sessions to represent client feedback and guide product enhancements.
Qualifications
  • Proficient in English required
  • Time management and organizational skills; Excellent verbal and written communication skills; Exhibits ability to work effectively in a team environment
  • Strong organizational and decision making skills; Strong analytical and problem solving skills
  • Ability to quickly adapt and learn new products and technologies; Ability to work in a fast paced performance environment
  • Detail-oriented; thorough in review process and able to follow through to resolution; Ability to multi task while working under minimal supervision.
  • Proficient in various desktop and internet based applications
  • 3 years or more customer service experience in a call center environment
#J-18808-Ljbffr