Senior IT Service Management Functional Consultant
2 days ago
Role Overview Senior ITSM Functional Consultant, a self-driven individual who would be responsible for providing functional consulting in ITSM space to implement various ITIL® processes utilizing tools like ServiceNow® while analyzing current operational processes; assessment & designing or redesigning of these processes to drive significant improvements in productivity, quality and service and working closely with business stakeholders and technical team to specify and deliver new/enhanced processes. Job Description Implement/Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers. Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios. Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in. Lead functional process implementations for designed/re‑designed processes using ITIL® based ITSM tools like ServiceNow®. Work closely with ServiceNow® technical team to implement the desired processes using Agile approach. Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material. Conduct operational trainings and follow organizational change management process. Implement KPI measurement & reporting. Desired Skills ITIL®/ITSM Functional Process Consulting or Process Management Lead. ITIL® Intermediate or Expert certified. ISO 20000 Auditor is plus. Project Management trained is preferred. Strong customer service orientation. Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement. Comfortable with and effective using MS Office applications including Visio. Close attention to detail and accuracy. Deadline driven and results oriented. Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management. Essential Requirements BE/B. Tech (minimum), MBA (IT/Operations) is preferred. Minimum IT experience required is 10+ years out of which at least 6-8 years in ITIL® process functional consulting domain or ITIL® Process owner/manager experience. Hands‑on work experience on at least one Service Management tool like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred). Strong oral and written communication skills with the ability to communicate technical information in non‑technical language. Proven people management skills for an 8–10 people team. Excellent English communication skills, both written and verbal, including business writing skills. Experience of performance data analysis of ITIL® processes. ServiceNow® certification is preferred but not a must. Ability to work with all levels of client and internal resources. Ability to organize, delegate, and leverage resources to accomplish objectives. Supervisory skills and the ability to leverage support from other parts of the organization. Organizational and time management skills. #J-18808-Ljbffr
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Senior SAP Functional Consultant
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Taguig, Philippines NRI Australia & New Zealand Full timeJoin to apply for the Senior SAP Functional Consultant role at NRI Australia & New Zealand The Opportunity Primary responsibility is to design and configure the relevant SAP modules and gain acceptance from the customer. Carries out work with levels of complexity requiring in-depth knowledge of a variety of SAP relevant IT technologies and environments,...
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Oracle EPM Functional Consultant
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Taguig, National Capital Region, Philippines DXC Technology Full timeJob Description:DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers,...
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Senior Salesforce Functional Consultant
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Taguig, Philippines HRTX Full timeAbout the job SAP SD Functional Consultant Job Summary As an SAP SD/CX Consultant, you will be part of our team of experts responsible for creating a detailed blueprint, developing solutions, and providing application support for any of the following SAP Sales, Customer Experience(CX) and related areas: Customer Relationship Management (CRM) Cloud4Customer...
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Taguig, Philippines SalesSetu Consulting Services Full timeMust Have Skills: Proficiency in MarTech/AdTech Transformation, MarTech Assessments, Adobe Experience Cloud, Salesforce Marketing Cloud, and Google Marketing Platform. Strong understanding of marketing processes, operating models, and marketing technologies. Experience in research and analysis, identifying new opportunities, and developing solutions....
