Content & Marketing Support Assistant (Remote)

Sales and Marketing Assistant - Virtual Assistant

Posted 22 days ago

Job Description

Permanent

This is a remote position.

Virtual Rockstar is seeking a full-time Sales and Marketing Assistant to join our client’s growing physical therapy practice. This role will support our client’s sales and marketing efforts, manage client relationships, and help maintain their online presence, all while contributing to the overall success of the clinic.

About our client:

Our mission is to provide performance-driven rehabilitation solutions to athletes of all ages, helping them get back to the activities and sports they love with the people that matter most. We are guided by our core values of Progression Not Perfection, Family First, Do Dope Shit w/ Dope People, Live Passionately, Be Curious and Creative, and Do The Right Thing.

Our culture is built on teamwork, collaboration, and a shared commitment to providing an exceptional experience for our clients and patients. We strive to create an atmosphere where everyone feels welcomed, appreciated, and valued, and where people are excited to come to work each day.

Responsibilities

• CRM Management: Track and manage patient information and interactions through our CRM system (HubSpot). Follow up with lost patients, schedule appointments, and handle phone calls (incoming and outgoing) to maintain patient engagement.
• Social Media Management: Post and manage content on social media platforms (Instagram, Facebook, etc.). Create visually appealing content using Canva for various marketing campaigns and clinic promotions. Monitor and respond to social media comments and messages.
• Marketing Campaigns: Assist with the development, execution, and analysis of marketing campaigns. Monitor the effectiveness of campaigns and provide insights for continuous improvement.
• Content Creation: Collaborate with the team to create engaging content, visuals, and other materials that align with Polaris PT & Wellness’s brand. Support the creation of blog posts, newsletters, and other marketing collateral.
• Website and Online Presence: Maintain clinic website content using Squarespace. Ensure information is up-to-date, relevant, and aligned with marketing goals.
• Event Coordination: Organize and plan events, workshops, and other gatherings to engage the community and promote the clinic’s services.
• Data Analysis: Analyze marketing data (website traffic, social media engagement, etc.) to support decision-making and improve strategies. Track ROI and overall campaign effectiveness.
• Client Support: Serve as the point of contact within the clinic for patients and team members. Assist with scheduling and other admin tasks like managing time, handling documents, and supporting staff when needed.
• Technical Support: Provide basic technical support for clinic tools, apps, and software, helping resolve issues promptly.
• Review Monitoring: Monitor online reviews and feedback from patients, responding appropriately to maintain a positive reputation.
• Administrative Support: Schedule personal and family appointments for the leadership team. Plan travel and prepare itineraries as needed.

Requirements

• Experience with platforms: Proficiency in HubSpot, Canva, Slack, Instagram, Google Drive/Sheets/Docs, Squarespace, and GoHighLevel is preferred.
• Organizational Skills: Ability to manage multiple tasks and deadlines effectively.
• Communication: Excellent verbal and written communication skills, with the ability to engage patients and team members in a positive and professional manner.
• Creative Mindset: Ability to think outside the box and create engaging, visually appealing content.
• Team Player: A passion for working in a collaborative, team-oriented environment.
• Tech-Savvy: Comfortable with various digital tools and willing to learn new systems and platforms as needed.
• Detail-Oriented: Strong attention to detail in managing client information, social media, and marketing campaigns.
• Experience in Healthcare or Wellness Marketing (a plus): Experience in the physical therapy, healthcare, or wellness industry is a plus, but not required.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

Clinic Admin Support - Virtual Assistant

Posted 5 days ago

Job Description

Permanent

This is a remote position.

Virtual Rockstar is seeking a detail-oriented Clinic Admin Support Virtual Assistant to help ensure that administrative documentation and data flow smoothly between clinical providers, the operations team, and billing staff. This is a key role for helping maintain timely and accurate records, ensuring that therapy orders are satisfied, and that eligibility and provider interactions do not create bottlenecks.

About Our Client:

Our client is a pediatric therapy clinic with multiple locations in North Carolina, offering occupational, speech, and physical therapy services. They focus on treating children and families with whole-child, wraparound care, emphasizing caregiver education, home programming, and support. They deliver care that is play-based, sensory-supportive, and neurodiversity-affirming, with a strong commitment to quality, respect, and treating each child as more than just a set of symptoms.

Their service model stresses community carry-over (home & community settings), specialty therapies under one roof, and environments that support sensory and developmental differences. They also invest in training and maintaining a well-qualified therapy team.

Responsibilities

• Send therapy service orders / prescriptions of services to providers.
• Follow up on outstanding orders to ensure they are completed.
• Upload physician-signed orders into the EMR system.
• Verify client insurance eligibility, both at intake and ongoing.
• Communicate and coordinate with providers to confirm documentation and clarify any requirements.
• Support both operations and billing leadership with general administrative tasks as assigned.

Requirements

• Prior experience in a clinical administrative role, particularly in pediatric therapy, occupational/speech/physical therapy, or related fields.
• Familiarity with insurance verification and provider communication processes.
• Strong detail orientation — ensuring orders and documentation are correct, complete, and filed appropriately.
• Comfortable using EMR systems and uploading documentation.
• Excellent communication skills, both written and verbal.
• Organized, reliable, and proactive; able to follow up and close loops without needing constant direction.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

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