Network Engineer II

3 weeks ago

Metro Manila Philippines SupportNinja Full time

Overview

Work Set Up: Hybrid at the Sanctum, SM - North EDSA, Quezon City (Onsite training)

Start Date: ASAP

Responsibilities
  • Serve as a support resource, resolving basic to medium customer-reported issues related to SD-WAN, firewalls, routers, and switches.
  • Receive customer calls and own case lifecycle in Salesforce and ServiceNow.
  • Troubleshoot and resolve VPN tunnel issues (Phase 1 and 2), Fortinet firewall policies, and network security configurations.
  • Perform network device replacements (firewalls, routers, and switches) using backup configurations.
  • Conduct root cause analysis and service restoration for network performance issues.
  • Maintain SLAs by prioritizing and resolving tickets based on impact and urgency.
  • Collaborate across internal and external teams, including Tier-1 support, NOC, Cox Service Assurance, Implementation, vendors, and ISPs/MSPs.
Qualifications
  • Minimum 3 years of hands-on experience in a network engineering or NOC operations role.
  • Experience with Next Generation Firewalls (NGFW), preferably Fortinet/FortiGate and network security concepts.
  • Practical experience supporting at least one SD-WAN platform (VeloCloud, Fortinet, or Meraki).
  • Strong communication skills with the ability to de-escalate frustrated customers and provide clear, empathetic support.
  • Very good understanding of network protocols and technologies: TCP/IP, UDP, SSL/IPsec, VPN, VLAN, STP, BGP, DHCP, QoS, and MPLS.
  • Demonstrated experience supporting LAN, WAN, Wi-Fi, and SD-WAN environments.
  • Working knowledge of performance monitoring tools and network management systems.
  • Capable of mentoring junior staff and contributing to team knowledge-sharing efforts.
  • Ability to clearly explain technical details to both technical and non-technical audiences.
Benefits
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Beautiful office space
  • Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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