Community Support Engineer

Community Support Engineer Endpoint – Makati, National Capital Region

Location: Makati, National Capital Region
Company: Confidential

Posted 19 days ago

Job Description

We are in need of a Customer Support Associate. This is a full-time onsite role with the following responsibilities and qualifications:

• Responsibilities:
  • Phone or Live chat shifts; help customers by understanding queries and providing solutions
  • Search Knowledgebase and FAQ for relevant information to provide solutions
  • Communicate with Operations or KYC teams via internal ticketing system when input is needed
  • Escalate tickets to internal teams when needed
  • Email shifts; process emails from oldest to newest
  • Attend coaching sessions set up by Team Lead or QA and client-provided training
• Qualifications:
  • Customer Service experience in a BPO with at least 6 months
  • Strong English understanding; able to work with English tooling and Knowledge Base
  • Ability to multi-task and stay responsible in challenging situations
  • Adaptable to fast-paced environment and changes
  • Problem-solving mindset with strong attention to detail
  • Ownership of contact to provide resolution; able to give and receive feedback
  • Growth mindset and willingness to learn
  • Basic computer skills with typing speed of 40 WPM and 100% accuracy
  • Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

CSR - Customer Support Specialist Up to 30k

Location: Manila, Metropolitan Manila

Posted today

Job Description

• Qualifications:
  • 6-18 months call center experience (Voice Account)
  • High School graduate or completed 1st year college
  • Amenable to work onsite; residing within Metro Manila and CALAMBA
  • Willing to work night/flexible shifts
• Responsibilities:
  • Resolving customer inquiries/requests
  • Maintaining accurate files
  • Handling requests timely and professionally
  • Provide friendly, confident, and knowledgeable service
• Required Skills: Analytical/problem solving, time management, communication & relationships, aptitude

CSR / Customer Support Specialist Up to 29k

Location: Manila, Metropolitan Manila

Posted today

Job Description

• Qualifications:
  • At least 18 months call center experience (Voice International Account)
  • Completed 1st year college
  • Amenable to work onsite (Northgate, Alabang)
  • Fixed graveyard shift
• Responsibilities:
  • Resolving customer inquiries/requests
  • Maintaining accurate files
  • Timely handling of customer requests
  • Delivering friendly, confident, and knowledgeable service

Technical Support Specialist – OpenText

Location: Makati, National Capital Region

Posted today

Job Description

• Overview:
  • Provide production monitoring of data, error analysis, and serve as the customer contact for usage questions and problems with OpenText products
• You Are Great At:
  • Provide technical support, respond to cases, analyze issues, provide resolutions, and notify customers
  • Collaborate cross-functionally to deliver quality outcomes; contribute ideas for knowledge base
  • May include on-call and weekend rotation
• What it takes:
  • Experience with Unix/Linux and Windows; SQL/Oracle databases; Active Directory
  • EDI knowledge preferred; strong English communication
• Notes:
  • Vaccination policy and equal opportunity employer statements may apply

Technical Support Representative

Locations vary: Mandaluyong, Taguig, Makati, Antipolo, and more

Posted today

Job Description

• Overview and responsibilities include providing excellent customer service, handling confidential information securely, resolving issues on first call where possible, and clear communication
• Qualifications include: Filipino citizen or equivalent, strong English communication, problem-solving, ability to work various shifts, Windows proficiency, organizational skills
• Salary: Php22,000.00 - Php24,000.00 per month; benefits include flextime, paid training, pay raises; schedule includes 8 hour shifts and shift system
• COVID-19 considerations: Always

Technical Support Representative – Remote / Onsite options

Location varies; multiple postings across the Philippines

Posted today

Job Description

• Overview:
  • Answering incoming calls, sorting inquiries, ensuring timely management of requests, delivering courteous service
• Minimum Hiring Requirements:
  • 1 year call center experience (International Account)
  • High school or K12 graduate accepted
  • Permanent Work From Home setup or onsite as applicable; virtual training
  • Company-provided computer; remote work with home office space and reliable internet
  • Amenable to rotating shifts; Salary up to Php28,000
• Benefits:
  • Paid training, competitive salary and allowances, leave credits, HMO

What Locations Can I Find These Jobs In?

Multiple locations nationwide as listed above

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