Remote Technical Support Representative

2 weeks ago

Batangas City, Philippines MCI Full time

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home | Philippines

Position Overview: Remote Technical Support Representative

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements / Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Candidate Selection & Conditions
  • Candidates must reside within 80km of our office
  • Complete a full application on the company careers page, including screening questions and a brief pre-employment test
  • Subject to program and location requirements; may require level II background/security investigation and drug screening
Employment Type & Compensation
  • Full-Time
  • Hourly pay
Benefits & Perks
  • HMO Coverage plus a dependent
  • Dental coverage and in-house dental assistance
  • Meal during training; allowances for rice, clothing, laundry and meals
  • Career growth and learning opportunities
  • Employee shuttle services; company retreats and off-site events
  • Recognition, incentives, and opportunities for promotion
Other Information
  • All employees are treated with dignity and respect. MCI is an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
  • The job description is not a contract and may be revised at any time.

National Capital Region, Philippines 3 months ago

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