Corporate Actions Client Support Senior Analyst

Overview

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role

The Enterprise Business Operations (EBO) organization is responsible for all operations and asset services supporting the following DTCC businesses: The Depository Trust Company (DTC), National Securities Clearing Corporation (NSCC), Fixed Income Clearing Corporation (FICC) – Government Securities Division (GSD) & Mortgage-Backed Securities Division (MBSD), Wealth Management Services (WMS), and Insurance & Retirement Services (I&RS). EBO's mission or equivalent experience is to provide the Securities Industry with superior operations processing and client services support in an environment that minimizes risk and cost while improving efficiency.

Asset Service Client Support provides phone and Salesforce inquiry support to DTC clients for Asset Services products. The team partners with Operations and Agents, to ensure timely resolutions are provided and strengthen the relationship between DTC and its clients. Corporate Actions Client Support is the central point of contact for Asset Services escalations and manages the handling and tracking of issues through completion for both clients and relationship managers. Key Functions and Responsibilities: research and respond to data service client inquiries via email to case within Salesforce and via telephone and the My DTCC web portal.

Your Primary Responsibilities

• Completes operational processes by following documented procedures and job aides, able to make suggestions on improving process and efficiency. Processes specialized workflows, resolves exceptions, assists with complex inquiries.
• Takes ownership of workload, ensures deliverables are met in line with procedures, metrics, and benchmarks; while adhering to critical timeframes; ability to manage competing priorities.
• Builds knowledge of department controls. Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately.
• Maintains a steadfast focus on client service, including responding to inquiries timely and accurately, resolving issues promptly.
• Builds and maintains strong relationships with internal and external partners to facilitate issue resolution, operational improvements, and risk reduction.
• Demonstrates effective communication skills, active engagement in meetings and displays a curiosity to learn and grow; accepts feedback given and applies to role.
• Facilitates training sessions for junior team members as directed by management.
• Participates in projects and initiatives.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

Qualifications

• Minimum of 2 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success

• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Works with the team to review deliverables and ensure quality and accuracy.
• Adheres to established rules and procedures when performing work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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