Workplace Exp Sr Coordinator

3 weeks ago

Taguig, Philippines CBRE Group, Inc. Full time

About the Role

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do
  • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
  • Make a memorable first impression by answering the telephone in a professional manner.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
  • Escalate inquiries or complaints from employees, guests, and co-workers.
  • Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
  • Create customized client materials that follow brand guidelines.
  • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
  • Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
  • Evaluate and select solutions from established options.
  • Impact team through the quality of the services or information provided.
  • Follow standardized procedures and practices and receives regular but moderate supervision and guidance.
What You’ll Need
  • High School Diploma or GED with 2-3 years of job-related experience.
  • An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
  • Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
  • Ability to explain detailed and complicated information within the team in a clear and concise manner.
  • Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with a robust inquisitive mindset.
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