Newly Opening For Aspiring Call Center Agent With

Newly Opening For Aspiring Call Center Agent W...

Posted today

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

• Expectations :
• Explicit expectations. Explicit expectations are specific targets that customers are looking for when they seek out your product or service.
• Implicit expectations.
• Interpersonal expectations.
• Digital expectations.
• Dynamic performance expectations.

• Perks :
• Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents)
• P10,000 Worth of Medicine
• Reimbursement on top of the HMO
• Incentives

• Qualifications :
• College Graduate with 7 months BPO Experience
• College Undergraduate with at least 1 year BPO Experience
• Excellent Communication Skills
• Amenable to work onsite

Salary : Php22,000.00 - Php35,000.00 per month

• Benefits :
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

• Schedule :
• 8 hour shift
• Flexible shift
• Holidays
• Overtime
• Weekends

• Supplemental Pay :
• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (preferred)

Education :

• Bachelor's (preferred)

Experience :

• Customer Service Representative: 1 year (preferred)

Language :

• English (preferred)

Call Center Agent

Posted today

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

• Expectations :
• Explicit expectations. Explicit expectations are specific targets that customers are looking for when they seek out your product or service.
• Implicit expectations.
• Interpersonal expectations.
• Digital expectations.
• Dynamic performance expectations.

• Perks :
• Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents)
• P10,000 Worth of Medicine
• Reimbursement on top of the HMO
• Incentives

• Qualifications :
• College Graduate with 7 months BPO Experience
• College Undergraduate with at least 1 year BPO Experience
• Excellent Communication Skills
• Amenable to work onsite

Salary : Php22,000.00 - Php35,000.00 per month

• Benefits :
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

• Schedule :
• 8 hour shift
• Flexible shift
• Holidays
• Overtime
• Weekends

• Supplemental Pay :
• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (preferred)

Education :

• Bachelor's (preferred)

Experience :

• Customer Service Representative: 1 year (preferred)

Language :

• English (preferred)

Associate Iii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.

College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Makati, National Capital Region Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend any coaching sessions set up by your Team Lead or QA.
• Attend any improvement training set up by the client

Qualification :

• Customer Service in a BPO industry with at least 6months experience
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

Phone Banker/ Call Center Agent

Makati, National Capital Region Eastwest Bank

Posted today

Job Description

Job description : Facilitate basic customer inquiries, requests, or complaints received thru the employee’s split skill and channel of assignment.

Basic qualifications :

• Must have: good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills.
• At least 1 year of BPO/Call Center experience is an advantage.
• College graduate of any course.

Location: PBCom Makati

Posted today

Call Center Agent - Mandaluyong Site

Mandaluyong, National Capital Region Ferram Media

Posted today

Job Description

Call Center Agent l No Experience Need l Mandaluyong Site

Minimum Requirements :

• at least 18 years old and above
• at least HS graduate
• savvy in computer & internet navigation

Why pick us?

• Competitive Salary
• Exciting Performance Bonuses & Account Specific Allowances
• Career Advancement Opportunities
• Promote Within the Company
• Comprehensive Healthcare Benefit

Job Types : Full-time, Permanent

Salary : Php15,000.00 - Php21,000.00 per month

• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (required)

Education :

• Bachelor's (preferred)
• Experience
• Call Center Representative: 1 year (preferred)

Language :

• English (preferred)

Call Center Agent - Mandaluyong Site

Mandaluyong, National Capital Region Ferram Media

Posted today

Job Description

Call Center Agent l No Experience Need l Mandaluyong Site

Minimum Requirements :

• at least 18 years old and above
• at least HS graduate
• savvy in computer & internet navigation

Why pick us?

• Competitive Salary
• Exciting Performance Bonuses & Account Specific Allowances
• Career Advancement Opportunities
• Promote Within the Company
• Comprehensive Healthcare Benefit

Job Types : Full-time, Permanent

Salary : Php15,000.00 - Php21,000.00 per month

• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (required)

Education :

• Bachelor's (preferred)
• Experience
• Call Center Representative: 1 year (preferred)

Language :

• English (preferred)

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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