Open For Aspiring Call Center Agents Must Be

Open For Aspiring Call Center Agents

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be informal team leader.

College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties._

Associate II, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties._

Other Makati Roles

Makati, National Capital Region

Confidential; Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Hey there Yes, YOU. We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend coaching sessions and client-improvement trainings

Qualifications :

• Customer Service in a BPO industry with at least 6 months experience
• Strong English understanding, capable of working with English tooling and Knowledge Base
• Ability to multi-task and stay responsible in challenging situations
• Adaptable to fast-paced environments
• Problem-solving mindset with attention to detail
• Ownership of contact to provide resolution
• Growth mindset with desire to learn
• Basic computer skills; 40 WPM typing with 100% accuracy
• Filipino resident in the Philippines

Work location : Ayala Ave., Makati City, Philippines

SetSchedule – Customer Success Consultant

Makati, National Capital Region

Posted today

Job Description

Overview
SetSchedule is the software behind the Nation’s most successful Realtors and Professionals. We are hiring a Customer Success Consultant to ensure realtors (customers) are happy with our product and services 24/7.

Job Highlights

• Full time remote-based position
• Competitive Salary ($7/hr)
• Career development opportunities
• Be part of a fast-growing real-estate tech company

Responsibilities :

• Supervise the User Experience Team to ensure quality standards, deadlines, and procedures
• Resolve customer complaints and provide product/service information
• Provide superior User Experience to members
• Discuss performance issues and resolve problems
• Prepare and issue work schedules
• Other duties within the category of employment

Requirements :

• At least 5 years experience as Tech support Team Lead, Supervisor, Manager or equivalent
• Excellent communication and conflict resolution skills
• Proficiency with Google Docs/Sheets/Meet, Slack, etc.
• Minimum workstation: PC/laptop with i3, 8GB RAM, noise-canceling headset, 25 Mbps wired internet

Benefits :

• Additional leave
• Health insurance
• Paid training
• Work from home

Customer Support Representative (Amazon) 25 to 40k

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Resolve issues on first call when possible
• Communicate effectively with customers

Qualifications :

• At least 2 years completed college with 3 years BPO experience
• Experience in E-Commerce BPO preferred
• Attention to detail, organized, team player
• Strong English communication
• Proficient computer and internet skills; intermediate Excel
• Amenable to night shift in Makati

Salary : Php 25,000 – 40,000

Schedule :

• Night shift
• Shift system

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