Escalations & Retention Specialist

3 weeks ago

Manila, Philippines V-Call Center Link Inc. Full time

On-site - Manila | 1-3 Years Experience | Diploma | Full-time

Job Description
  • Handle critical customer escalations via voice and written channels (email/chat).
  • Investigate and resolve complaints from high-profile clients or sensitive cases.
  • Identify root causes and collaborate with internal teams to develop resolutions.
  • Ensure customer satisfaction and drive retention efforts.
  • Maintain accurate records of escalations and resolutions.
Qualifications
  • At least HS or SHS Undergrad or College Graduate
  • C1 level English proficiency (both spoken and written communication)
  • 2–3+ years of experience in: Customer service or customer experience roles
  • Retail operations, ideally in food and beverage
  • Handling high-level complaints or escalations
  • Experience in managing corporate/enterprise-level clients is a plus
Working Location

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