Account Manager, People

2 weeks ago

Pasay, Philippines MicroSourcing Full time

Overview

Account Manager, People & Partnership at MicroSourcing

Location: Two- Ecom Moa, Pasay, Metro Manila

Work setup & shift: Dayshift | Onsite

Benefits
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
  • Work-Life Harmony: Flexible work arrangements
  • Career Growth: Opportunities for continuous learning and career advancement
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture
Your Role
  • Regularly coordinate with the client regarding the status of the offshore team
  • Implement and monitor KPIs set by the client or MS
  • Monitor the team’s performance
  • Conduct coaching sessions and issue corrective actions
  • Monitor and track daily attendance
  • Implement policies, deadlines and standards set by the client
  • Handle complaints and queries from all staff
  • Provide day-to-day operational support
  • Resolve minor client and staff issues
  • Report to the Operations Manager and Head of Operations
  • Disseminate information to employees like updates on policies and company events
  • Create, maintain and administer schedules for outsourced staff, in coordination with the client
  • Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
  • Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
  • All other duties as assigned
What You Need Non-negotiables
  • Strong English and communication skills both written and verbal (REQUIRED)
  • 1+ year of experience in a leadership role
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. Equality is our commitment and part of our way of life.

Next Steps

For more information, visit the official site:

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