Patient Safety Officer

Overview

Make a difference and advance your career with Chong Hua Hospital, the Philippines' premier healthcare destination Chong Hua Hospital is looking to hire a Patient Safety Officer who coordinates and communicates patient safety protocols among the hospital’s healthcare staff, ensuring provision of quality care that is accessible, safe, effective, patient-centered, timely, efficient, equitable, and appropriate. This position implements and monitors all patient quality management activities for the hospital, including patient care and patient relations, adherence to established standards & policies, risk management and safety performance improvement, and infection control audit of action plans.

• Patient Safety Audit Management & Implementation: ensure consistent compliance with existing protocols, guidelines, processes, procedures, standards, and hospital policies across divisions, departments, units, and the hospital.
• Coordinate with the Patient Safety Manager to develop, implement, and oversee an effective Patient Safety Inspection and Audit that complies with established policies, procedures, regulatory requirements, and industry standards.
• Maintain current knowledge of patient safety policies and procedures across Chong Hua Hospital to perform internal audit functions.
• Research industry standards’ best practices and provide recommended action plans for effective implementation across the organization.
• Collaborate with the Patient Safety Officer and Manager to generate patient safety audit checklists based on hospital policies, procedures, and unit work instructions.
• Assist in the development of the Patient Safety audit plan and work schedule.
• Conduct standard closeout meetings with audited staff and leaders after each audit to discuss findings, raise concerns, and address urgent issues.
• Collate patient safety audit results and provide copies to the Patient Safety Officer and Patient Safety Manager; discuss results and concerns with the Manager for guidance and review.
• Provide timely and accurate feedback on major and minor non-conformities to the relevant department managers or leaders.
• Conduct patient safety audit report-outs to affected departments and issue corrective action request forms to departments with non-compliance or observations needing action.
• Provide recommendations for tools and documentation (e.g., work instructions, department manuals) to validate compliance with established standards.
• Collaborate with management and staff to monitor identified quality indicators and actions resulting from data analysis and recommendations.
• Collate raw quality indicator data and provide feedback to the immediate supervisor as issues arise.
• Monitor progress of corrective action requests and review effectiveness of corrective actions.

• Analysis of Quality Data: generate graphical reports based on collected data and classify data as hospital priorities (1) Required Clinical Monitors, (2) Required Administrative Monitors, (3) IPSG Monitors.
• Analyze all collated data for assigned quality indicators and provide recommendations as needed.
• Apply data sampling and analysis techniques to auditing activities, including appropriate statistical methodologies.
• Review internal quality standards and compliance audit results to improve compliance with standards, policies, and procedures.
• Independently apply basic and advanced problem-solving tools in complex situations.
• Develop data collection tools to meet project goals and enhance data quality.
• Manage data standardization and integrity, ensuring accuracy, completeness, consistency, validity, and timeliness of all patient safety data.
• May be assigned to projects working independently or with cross-functional teams and may be asked to make recommendations on team performance.
• Provide analyses on processes, policies, and procedures based on research or gathered data.

• Graduate of any four- or five-year course, preferably BS Industrial Engineering or any paramedical field.
• 0–3 years of working experience in areas such as: Quality in Healthcare; Continuous Quality Improvement (CQI); Total Quality Management (TQM); Internal Quality Audits / Process Audits; Problem Solving Processes.
• Healthcare industry experience is a plus.
• Excellent customer relation skills.
• Proficient in Microsoft Office 365 applications.
• Effective communication skills. Proficiency in Visayan dialect and/or Tagalog is required; ability to communicate in English is an advantage.