Service Desk Team Lead

3 weeks ago

Manila, Philippines Unisys Full time

Service Desk Team Lead Unisys Manila, National Capital Region, Philippines Responsibilities Troubleshoots and resolves complex issues, including maintenance of hardware/software, client propriety, COTS and Unisys applications, and issues with voice communication and voicemail systems. Assists with resolution of network connectivity, printing, and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solutions; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution and root cause information to users, both technical and non‑technical, to help prevent future recurrence. Supports L1 and L2 support agents with day‑to‑day questions related to client incidents, requests and queries. Utilizes problem‑solving and analytical skills to effectively resolve challenging incidents. Qualifications Diploma or GED required. Generally, 3‑4 years’ experience in the area of responsibility. ITIL certification required. Equal Opportunity Employer Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: 888‑560‑1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Referrals increase your chances of interviewing at Unisys by 2x. #J-18808-Ljbffr

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