Team Lead for Back-Office Account

4 weeks ago

Mandaluyong, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experiencedTeam Leaderto join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description

  • Supervise a team of Back-Office Associates handling document review and downloading tasks
  • Monitor daily productivity, accuracy, and timeliness of deliverables
  • Provide guidance, training, and support to ensure team members follow proper processes
  • Perform quality checks to maintain compliance and data accuracy
  • Assign workloads, track progress, and ensure deadlines are met
  • Communicate with management regarding performance, challenges, and process improvements
  • Motivate the team to stay focused and consistent when handling high-volume, repetitive tasks
  • Handle escalation issues and ensure smooth workflow operations
  • At least 6 months of Team Lead/Supervisory experience in a back-office, administrative, or operations role
  • Strong attention to detail and accuracy
  • Basic proficiency with MS Office and Outlook
  • Excellent organizational, leadership, and communication skills
  • Ability to manage repetitive tasks while ensuring quality and productivity
  • Strong problem-solving and decision-making abilities
  • Flexible and able to adapt to shifting priorities and deadlines

What Can We Offer You?

  • Competitive salary and benefits
  • Health Insurance with free dependents
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our Commitment to You

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives
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