Technical Support Representatives
3 weeks ago
Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Philippines team is growing and we're looking for Technical Support Representatives to join us. Position Summary: If you’re a problem solver and have ease in connecting with customers, this is the role for you You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Communication Skills: You are exceptionally strong in spoken and written English (at least C1) Minimum 2 years professional technical troubleshooting expertise or proven technical ability Experience supporting customers via e-mail, and/or chat Passion for customer service and ownership of the customer experience including comprehensive issue resolution Able to effectively tailor communication and style to differing audiences Able to self manage and work independently in a fast-paced, constantly changing environment Organized and detail-oriented, able to recognize patterns Thrives on a team where expertise is shared and feedback is welcomed Able to research and grasp technical information across multiple tools Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenge Plus, but not required: Good knowledge of Office 360, especially excel. Experience with Zendesk, ServiceDesk or Freshdesk Able to meet minimum typing speed of 40 WPM while chatting with customers Interested in the Production on Demand / Print on demand and software as a service #J-18808-Ljbffr
-
Technical Support Representative
2 weeks ago
Cebu City, Philippines Helpware Full timeTechnical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
-
Technical Support Representatives
1 week ago
Cebu City, Philippines Dynamic Talent Solutions Full timeOverview Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. This position will entail solving technical problems and providing the best possible customer service at the same time. Responsibilities Answer customer phone calls and respond promptly to emails regarding technical issues....
-
Technical Support Representative
2 days ago
Cebu City, Central Visayas, Philippines Helpware Full time ₱15,000 - ₱30,000 per yearTechnical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
-
Technical Support Representative
7 days ago
Cebu City, Central Visayas, Philippines Helpware Full time ₱1,200,000 - ₱2,400,000 per yearTechnical Support RepresentativeAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our...
-
Technical Support Representative
3 weeks ago
Cebu City, Philippines Eteam Workforce Private Corporation Full timeURGENT HIRING!! Technical Support Representative VIRTUAL PROCESS ONLY Qualifications: - 2nd year college undergrad (No back subjects) - HS/SHS Graduates with 6 months BPO experience -College Graduate (No BPO experience needed) -Willing to work on holidays - Good Communication Skills - Can start ASAP - Can work under pressure - Amenable to work onsite...
-
Technical Support Representative
1 week ago
Cebu City, Philippines Eteam Workforce Private Corporation Full timeURGENT HIRING!! Technical Support Representative VIRTUAL PROCESS ONLY Qualifications: - 2nd year college undergrad (No back subjects) - HS/SHS Graduates with 6 months BPO experience -College Graduate (No BPO experience needed) -Willing to work on holidays - Good Communication Skills - Can start ASAP - Can work under pressure - Amenable to work onsite...
-
Technical Support Representative
1 week ago
Cebu City, Philippines Dynamic Talent Solutions Full timeAmong the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. NO BPO experience College...
-
Technical Support Representative
4 weeks ago
Cebu City, Philippines TTEC Full timeJoin to apply for the Technical Support Representative role at TTEC As a Technical Support Representative working onsite in Cebu, you’ll be part of bringing humanity to business. #experienceTTEC We’re making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 10am to 3pm at eBloc Tower 2, Geonson...
-
Technical Support Representative
3 weeks ago
Cebu City, Philippines Helpware Full timePosition Summary: As a Technical Support Representative, you will be responsible for providing technical support to customers while overseeing and coordinating the technical operations within the customer service team. This role ensures the successful execution of projects and maintenance activities. Role and Responsibilities: -Ticket Management:...
-
Technical Support Representative
4 weeks ago
Cebu City, Philippines Helpware Inc. Full timeHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and...
