Coordinator - People Services Global

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 14,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

People Services Global Hub Coordinators provide first-level advice and support on key foundational and transactional activities (such as the employee lifecycle, policies and procedures, and HR systems) to the HR team, Line Managers, and Employees within Orica. This support enables key stakeholders to enhance workplace relations and productivity in alignment with the business strategy. They serve as custodians and administrators of all HR data.

This role also supports the APA (Asia Pacific and Australia) region, ensuring consistent and efficient HR service delivery across multiple geographies.

• Support English speaking country remit.
• HR queries from employees, Business Functions and HR answered correctly and in compliance with SLA.
• Role model personal commitment to Safety and Orica’s Charter and Values.
• HR queries answered within agreed time frames, customer satisfaction surveys, customer feedback.
• Provide a HR query service to employees, Business Functions and HR via ServiceNow and centralised phone support.
• Participate in continuous improvement processes and problem-solving activities within the team.
• Ensuring accuracy of information and delivery to customers in agreed timeframes.
• Provide lifecycle administration with accurate paperwork, and submission of correct HR forms/online information to ensure compliance for auditing and accuracy of payment to our employees.
• Responsible for employee life cycle related letters i.e. Terminations, Transfers, Change of Employment Conditions etc.
• HR system administration of employee lifecycle related activities for all employees globally i.e. job and compensation changes, position management etc.
• Provide coaching and support to Line Managers and Employees on the use of all HR systems (SuccessFactors).
• Provide first line advice on policy and process via SNOW system and HR support line.
• Manage storage of all employee files digitally.
• Complete mass upload transactions for positions globally when required.
• Participate in team and company projects as required.
• Provide administration support for the compensation annual process including supporting the data validation process with the HRBP’s, administer data requirements for good leavers and offline administration of ratings.
• Complete pre-employment checks for new starters across Orica (English only).
• Provide support for Learning administration activities including management of learning profiles and assignments (low complexity), validation and record maintenance, support of Learning SNOW tickets (basic FAQ) and standard learning reporting.
• Administration of planned leave (annual, personal, extended, family, leave of absence and reporting) including the return-to-work process.
• Provide internal reports (ad hoc) as requested by HR and internal Orica stakeholders.

• Strong administration skills.
• Intermediate-Advance Excel Skills.
• Ability to work with electronic processes and systems with extensive experience working with SAP SuccessFactors.
• An understanding of HR Policies & Procedures.
• An understanding of HR, payroll and superannuation/pension related legislation and statutory requirements.
• 2-3 years’ experience in a customer service or Admin role, preferably an HR related position.
• Graduate qualifications in HR or Business Studies, an advantage, but not essential.
• Excellent communication skills – both written and verbal.

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.