Supervisor, Quality Assurance

4 weeks ago

Metro Manila Philippines Conduent Full time

Join to apply for the Supervisor, Quality Assurance role at Conduent Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Responsibilities Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understands how to coordinate efforts across teams to achieve goals. Impact Impacts the quality of the tasks performed or services provided by the team. Leadership Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality and work progress). Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Evaluates team performance. Educates the team to improve soft skills, technical skills, and business domain knowledge. Identifies future learning education opportunities. Assists in transitions. Prepares baseline performance parameters at onshore locations. Creates a roadmap for quality improvement. Supports hiring needs. Manages the operation of the total quality management (TQM) program. Supports the development of systematic approaches for assuring high‑quality services that meet customer needs. Develops program communications to employees. Develops training and related reward systems. Develops and implements key process improvement efforts and influences cross‑functional efforts. Develops systematic approaches for assuring high‑quality services. Influences the interface of key activities within the functions of the organization. Supports the hiring of team members and performs performance reviews. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy. #J-18808-Ljbffr

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