Remote NDIS Plan Manager Support Officer

Remote NDIS Plan Manager Support Officer (AU Healthcare - Dayshift WFH) Join to apply for the Remote NDIS Plan Manager Support Officer (AU Healthcare - Dayshift WFH) role at GetMyCourse. Permanent remote work-from-home for the ScaleX project. Part-time (start at 30 hours per week). VA Rate: $7–$8 AUD per hour. We are a plan management provider registered with the National Disability Insurance Scheme (NDIS) and recognized as a leader in the NDIS community in Australia. We pride ourselves on providing personalised and compassionate plan‑management services to people living with a disability across Australia. "We listen, we care" is at the heart of everything we do. Our wrap‑around support encourages team members and assists participants to improve their daily lives. We foster a supportive staff culture with a warm and caring approach, teamwork, openness, willingness to learn and a commitment to diversity and inclusion. Position Summary The Plan Manager Support Officer assists the NDIS Management Team to engage with NDIS clients, process invoices, and perform other support and administrative tasks. The role requires a warm, caring approach, excellent listening and written communication skills, and the ability to handle multiple tasks with competing deadlines. Key Responsibilities Process and reconcile invoices with high accuracy, ensuring compliance with client NDIS funding agreements, company policies, and NDIS guidelines. Assist the team in engaging with NDIS participants, respond to inquiries, help participants understand their funding and provide timely information via phone and email. Resolve invoicing and provider issues, update participant profiles and notes in the CRM database (Careview). Provide advice on funding categories and periods. Maintain updated knowledge of company processes, policies, services, and NDIS legislation. Perform general administration, data entry, and reporting tasks as requested by managers. Maintain accurate participant and funding records in the CRM system; conduct regular audits to meet regulatory requirements. Assist in preparing progress reports on participant outcomes. Required Skills and Experience Knowledge of NDIS regulations and guidelines, including funding categories, periods, service agreements, and compliance requirements. Strong technical proficiency in CRM systems and financial management tools for tracking participant plans and budgets. Problem‑solving skills to address participant and service‑related challenges effectively. Excellent communication and people skills to build relationships with participants, families, and stakeholders. Personal Attributes Excellent communication and interpersonal skills; genuine ability to listen, articulate clearly, and engage with team and participants. Strong time‑management and multi‑tasking skills; attention to detail and prioritisation. Self‑motivated, team player who can work independently and deliver timely outcomes. Flexibility, willingness to learn, and passion for new challenges in a dynamic environment. Ability to work with diverse customers and stakeholders, including people with disability, cultural diversity, and additional languages. Qualifications and Experience Completion of secondary education; preferably a degree or diploma with relevant work experience. Experience in administration, customer service, bookkeeping or accounting, data entry and management systems considered an advantage. Fluent English; fluency in a second language is an advantage. Experience with Microsoft 365 Office Suite (Outlook, Teams, Excel, PowerPoint) and customer/business management systems. Key Achievements Timely and accurate follow‑up of all allocated tasks and responsibilities. Consistent meeting of allocated KPI expectations. Positive feedback from participants and the plan management team on service delivery. Full compliance with NDIS legislation, guidelines, operational and reporting standards. Seniority Level Mid‑Senior level Employment Type Part‑time Job Function Administrative, Project Management, and Finance Industries Outsourcing and Offshoring, Consulting, and Hospitals and Health Care #J-18808-Ljbffr