Manager, Performance Engineering

2 weeks ago

Taguig, Philippines Ubiquity Global Services, Inc. Full time

As Ubiquity’s Performance Engineering Lead, you will own a wide spectrum of responsibilities, thus, you must be able to multitask with ease and proficiency. You will ensure that staff performance reviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis and other operational strategy assessments. Besides day to day operations, you will maintain an open line of communication between your teammates and senior management. You will be responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service, and resolving problems that may arise.

Responsibilities

  • Maintains relationships with enterprise & future Ubiquity customers to understand business needs and ensure IT Engineering & Architecture processes are meeting the needs and expectations of the organization.
  • Develops staff, creates a positive work environment that is both challenging and rewarding and promotes a continuous improvement empowerment culture. Evaluates, baselines, documents, and implements improvements.
  • Responsible for developing individual and team goals and implementing plans in order to carry out the objectives.
  • You will maintain consistent professional improvement through company provided workshops, tracking trends and actively participate in team projects.
  • Owning, defining and improving the IT Engineering & Architecture processes, including conducting regular checks, driving employees to create solutions and reporting the progress to the head of governance.
  • Gather and process information from technical experts and review Change information e.g. Business Justification, Risk assessment, fallback plan & Solutions design documents.
  • Defines, with stakeholders, the SLAs, the alignment of technology to SLA, and reports on performance.
  • Drive process automation to reduce manual processes; reduce wait times and internal firefighting; implement and advocate for proactive and predictive techniques to prevent issues, drive down incident recurrence, and reduce downtime from incidents.
  • Builds and strengthens relationships and partnerships within the performance engineering team, infrastructure leads, IT governance etc..

Qualifications and requirements

  • At least 8+ years of experience in managing wide-range of multi-skilled staff to deliver tasks in a high pressure environment.
  • Excellent project management skills.
  • Have a proven track record of delivering projects on time, quality and budget.
  • Have a good understanding of customer business and technical challenges.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • High attention to detail on how business and technology work together.
  • Must have an effective interpersonal skill in a collaborative management set up.
  • Good understanding of Telco, Systems Engineering and Networks in a BPO setting is a must.
  • Amenable to work onsite.
  • Strategic agility.
  • Highly developed analytical thinking skills & problem solving.
  • Excellent leadership and people management skills.
  • Provide a high degree of team leadership through complex projects.
  • Strong communication skills to complement an aptitude for computer systems.
  • Creative, flexible and adaptable.
  • Strong decision-making skills.
  • Professional networking ability.
  • Must have excellent people skills at all levels.
  • Open to work in BGC Taguig
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