Manager, Performance Engineering

Manager, Performance Engineering 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. As Ubiquity’s Performance Engineering Lead , you will own a wide spectrum of responsibilities, thus,you must be able to multitask with ease and proficiency. You will ensure that staff performancereviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis andother operational strategy assessments. Besides day to day operations, you will maintain an openline of communication between your teammates and senior management. You will be responsiblefor all aspects of operations which include monitoring staffing, temporary coverage and training,delivering excellent client service, and resolving problems that may arise.As a leader, you'll need to develop individual and team goals and implement plans in order to carryout the objectives. You must be able to summarize, collect and analyze trends and data for regularperformance reports; You will also oversee systems maintenance and upgrade implementations; orcall for repairs and trouble-shooting as needed. You will maintain consistent professionalimprovement through company provided workshops, tracking trends and actively participate in teamprojects.ResponsibilitiesMaintains relationships with enterprise & future Ubiquity customers to understand business needs and ensure IT Engineering & Architecture processes are meeting the needs and expectations of the organization Develops staff, creates a positive work environment that is both challenging and rewarding and promotes a continuous improvement empowerment culture. Evaluates, baselines, documents, and implements improvements Responsible for developing individual and team goals and implementing plans in order to carry out the objectives You will maintain consistent professional improvement through company provided workshops, tracking trends and actively participate in team projects Owning, defining and improving the IT Engineering & Architecture processes, including conducting regular checks, driving employees to create solutions and reporting the progress to the head of governance Gather and process information from technical experts and review Change information e.g Business Justification, Risk assessment, fallback plan & Solutions design documents Defines, with stakeholders, the SLAs, the alignment of technology to SLA, and reports on performance. Drive process automation to reduce manual processes; reduce wait times and internal firefighting; implement and advocate for proactive and predictive techniques to prevent issues, drive down incident recurrence, and reduce downtime from incidents Builds and strengthens relationships and partnerships within the performance engineering team, infrastructure leads, IT governance etc. Qualifications and requirementsAt least 8+ years of experience in managing wide-range of multi-skilled staff to deliver tasks in a high pressure environment Excellent project management skills Have a proven track record of delivering projects on time, quality and budget Have a good understanding of customer business and technical challenges Excellent analytical and problem-solving skills Strong verbal and written communication skills High attention to detail on how business and technology work together Must have an effective interpersonal skill in a collaborative management set up Good understanding of Telco, Systems Engineering and Networks in a BPO setting is a must Amenable to work onsite Strategic agility Highly developed analytical thinking skills & problem solving Excellent leadership and people management skills Provide a high degree of team leadership through complex projects Strong communication skills to complement an aptitude for computer systems Creative, flexible and adaptable Strong decision-making skills Professional networking ability Must have excellent people skills at all levels Open to work in BGC Taguig Powered by JazzHRomaek4KYim Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Internet Publishing Referrals increase your chances of interviewing at Ubiquity by 2x Sign in to set job alerts for “Performance Manager” roles. 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