Manager, People Experience

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

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  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.
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Job Summary

• The Supervisor, Labor Relations, is responsible for assisting with the proper implementation of all labor disputes of employees based on acceptable company standards, and employee engagements.
  
  

Essential Functions And Tasks

• Assist the Human Resources Manager in providing advice and guidance to management and staff in resolving work-related problems. Establish and maintain trusting relationships with employees throughout the company.
• Ensures employees’ compliance with company rules and regulations pertinent to the contents of the company’s Code of Discipline.
• Serves as the primary point of contact for employee relations issues, including grievances, disciplinary actions, and conflict resolution. Handles the same in compliance with company policies and Philippine Labor Law; prepares necessary correspondences.
• Helps HR Team in developing and implementing Employee Relations best practices and programs to enhance organizational culture and communications, performance management systems, succession planning, and employee engagement.
• Attends and represents the company in NLRC/DOLE conferences
• Coordinates with corporate legal counsels in the light of administrative cases and facilitates counseling in conjunction with other stakeholders.
• Investigates and resolves complex or critical employee relations issues in a timely and effective manner.
• Collates and analyzes employee feedback across all levels on a regular basis and revises people programs and/or policies to generate more positive outcomes.
• Conducts sessions to equip leaders in handling conflicts, employee grievances, and promote supportive workplace culture.
• Ensure that the company's policies are kept up to date and in line with the company’s best practices.
• Discuss issues, concerns, and relations matters with HR Manager and/or senior management personnel.
• Explain and provide advice to leaders and workers about company and governmental rules, regulations, and procedures, and need for compliance.
• Attends conferences and meetings, as employee-management liaison, to facilitate communication between parties
• Prepares necessary reports and/or documentation requirements.
• Maintain accurate and up-to-date records of employee relations cases, ensuring proper documentation and confidentiality.
• Documents and processes attendance-related notices.
  
  

Education And Experience Requirements

• Graduate of BS Psychology, Behavioral Science, Industrial Psychology, Human Resource Management, or any related course.
• At least 1 to 2 years’ relevant work experience handling discipline and employee engagement.
  
  

Knowledge, Skills, And Abilities

• Good written and verbal communication skills.
• Understands Phil. Labor Law with regards to the discipline process.
• Proven ability to handle and resolve conflicts, grievances, and disciplinary matters.
• Proficient in conducting investigations, gathering evidence, and preparing accurate and concise reports.
• Requires tact and courtesy in dealing with others and has ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.
  
  

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons .
• This position is also eligible for a discretionary incentiv e bon us in accordance with company policies .
  
  

Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on .
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