Senior Billing Analyst

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt. Responsibilities Ensure monthly billing is complete and accurate Analyze and perform timely billing adjustments with proper authorization and documentation Process manual invoices and credit memos as requested Review invoices, conduct variance analysis, and obtain necessary sign-offs Manage customer cases in SFDC (ECM) to meet internal SLAs Collaborate with cross-functional teams (Sales, CSM, Legal, etc.) to address customer inquiries and resolve billing issues Track and resolve billing issues, working with upstream teams to address root causes Assist with month-end close tasks Support audits and ensure compliance with SOX controls, including implementing and documenting required processes Offer analytical insights and guidance to peers on complex billing-related problems Provide input for the development and enhancement of billing systems, processes, and policies Drive continuous process improvement initiatives and implement best practices for operational efficiency Participate in UATs, projects, and ad hoc assignments Lead small projects focused on system and process efficiencies Knowledge, Skills, and Abilities Demonstrates a collaborative personality with the ability to build strong personal and professional relationships Acts as a role model for Equinix culture and values, fostering a positive and inclusive environment Possesses a high level of analytical, judgment, and problem-solving skills Well-organized with strong attention to detail and a commitment to resolving issues effectively Remains calm, professional, and effective under pressure, even in high-stress situations Embraces change and supports team management through transitions and challenges Capable of planning, executing, and managing high volumes of work efficiently Puts the customer at the center of all activities, ensuring a customer-first mindset in all interactions Skilled in interacting with management levels of both internal and external clients, ensuring clear and professional communication Experienced with Oracle Financial R12, Oracle Cloud, and Salesforce Strong background in Microsoft Office, particularly Outlook and Excel Qualifications Bachelor’s degree or equivalent professional qualification 3 to 5+ years of experience, preferably in a customer-facing environment Strong ability to operate with attention to detail Proven experience in identifying and delivering process enhancements and efficiencies Excellent collaboration skills, with the ability to work effectively with internal teams and external customers Able to cover U.S. time zone to effectively collaborate with stakeholders and teams based in the United States. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affidavit Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. #J-18808-Ljbffr