IT Project Manager

2 weeks ago


Mandaluyong, Philippines SmartChannel Pty. Ltd. Full time

Add expected salary to your profile for insights Work Set-up: Hybrid (3x Onsite in Mandaluyong & 2x WFH) Employment Type: Full-Time We are a dynamic Sydney-based ecommerce company committed to innovation, growth, and operational excellence. Our business operates across multiple online platforms and is powered by a robust internal technology ecosystem spanning ERP, CRM, automation, and analytics. We’re seeking a Technology Department Project Manager to lead the delivery of key technology initiatives that connect systems, streamline processes, and enhance business performance. This role plays a critical part in turning business goals into actionable technical projects, ensuring smooth implementation, strong collaboration across departments, and measurable results. Duties and Responsibilities Project Planning & Delivery Lead end-to-end project management of IT and technology initiatives — from planning and requirement gathering to implementation and post-deployment review. Define clear project scopes, milestones, dependencies, and deliverables using Asana (or equivalent project tools). Coordinate timelines across internal teams (Tech, Operations, Sales, Finance, Marketing) and external partners. Systems & Integrations Manage system-related projects including CRM (HubSpot), ERP (NetSuite), FSM (FieldPulse), Accounting (Xero), and E-commerce (Shopify). Work closely with developers and system admins to plan releases, manage change requests, and monitor integration performance. Oversee process automation, data migration, and cross-system workflow improvement projects. Stakeholder & Communication Management Act as the bridge between business units and the IT/Tech team. Conduct regular progress updates to management and key stakeholders. Translate technical requirements into clear business outcomes and vice versa. Governance & Reporting Maintain project documentation, risk registers, and change logs. Track and report project KPIs such as delivery timelines, scope adherence, and ROI. Ensure projects follow data governance, security, and compliance standards. Identify bottlenecks in existing workflows and propose technology-driven solutions. Support ongoing initiatives such as DataReady, OperationsReady, SiteReady, and other internal programs. Contribute to standardizing project management practices within the Technology Department. Success Indicators Projects delivered on time, within scope, and aligned with departmental goals. Improved inter-system connectivity and user adoption across teams. Clear documentation and repeatable frameworks for future technology projects. Qualification Bachelor’s degree in Information Technology, Computer Science, Business, or related field. 3+ years of experience managing IT or technology implementation projects. Strong understanding of CRM, ERP, and system integration projects. Experience with project management tools (e.g., Asana, Jira, Monday.com). Excellent organizational, communication, and problem-solving skills. PMP or Agile/Scrum certification is a plus. Experience in eCommerce, installations, ERP, or CRM industries is an advantage. Application Questions What's your expected monthly basic salary? How many years' experience do you have as an Information Technology Project Manager? #J-18808-Ljbffr


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