Quality Director
2 weeks ago
The Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual/client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business goals. Listed below is a summary of the responsibilities, but not limited to Design and execute the Outside-In model in key strategic accounts, to generate client specific business insights to improve their client retention, issue resolution, revenue generation, etc. Continuously improve the customer satisfaction, quality, and sales KPI’s, thru the effective deployment of the CIP framework to deliver a 50% reduction in all defect types. Deliver a 15% increase in share of wallet in our key strategic accounts with quality coverage, thru reduction of customer effort and touchpoints per resolution. Drive efficiency improvement of 15% thru efficiency gains, productivity and dollar saves in the budget. Ensure that all CE managers in the geo have a clear understanding of the vision and deliverables of the CE team and their expected contribution to the outcomes. Implement a monthly cadence of reviewing the business insights from CIP with the service delivery /
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Director of Customer Experience
2 weeks ago
Taguig, Philippines Sutherland Full timeA leading BPO firm in the Philippines is seeking a Director for customer experience. This role involves managing quality frameworks, improving customer retention, and leading strategic business insights initiatives. The ideal candidate will have over 10 years of experience in the BPO sector, strong change management skills, and a bachelor’s degree or MBA....
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Creative Director
2 weeks ago
Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role This is an exciting opportunity to join Megaworld Corporation as a Creative Director. As a Creative Director, you will play a pivotal role in shaping the visual identity and creative direction of Megaworld's brand and marketing campaigns. You will be responsible for leading a talented team of designers and content creators to deliver...
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Operations Director
3 weeks ago
Taguig, Philippines Michael Page Full timeAbout Our Client This opportunity is with a large organization in the business services industry, specializing in providing healthcare solutions. The company is known for its strong focus on operational efficiency and its commitment to delivering high-quality services. Job Description The main responsibilities of the Operations Director are: Oversee the...
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Assistant to the Academic Director
2 weeks ago
Taguig, National Capital Region, Philippines Treston International College Full time $40,000 - $60,000 per yearPosition SummaryThe Assistant to the Academic Director provides high-level administrative and operational support to the Academic Director in managing academic programs, faculty coordination, and student-related matters. The role ensures that academic policies, processes, and initiatives are carried out efficiently and effectively, contributing to the smooth...
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Senior Art Director
4 weeks ago
Taguig, Philippines MarketConnect Inc Full timeSenior Art Director in an advertising agency leads the visual and creative side of campaigns. They conceptualize compelling visual strategies, ensure creative quality, manage a team of designers and artists, and collaborate with copywriters, account teams, and clients to deliver high-impact work across multiple media channels. Responsibilities Creative...
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Director of Operations
2 weeks ago
Taguig, Philippines MicroSourcing Full timeJoin to apply for the Director of Operations (Healthcare) role at MicroSourcing Director of Operations (Healthcare) Location: Metro Manila Work setup & shift: Onsite | Night shift Why join MicroSourcing? Competitive Rewards: Above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life...
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Executive Director
1 week ago
Taguig, Philippines HR TechX Corp. Full timeThe Executive Director serves as the overall head of the institution, providing leadership across academic, administrative, and business functions. This role is accountable for ensuring the schools growth, sustainability, and fidelity to its mission and educational philosophy.The Executive Director is also the key representative of the school in the...
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Executive Director
2 weeks ago
Taguig, Philippines HR TechX Corp. Full timeThe Executive Director serves as the overall head of the institution, providing leadership across academic, administrative, and business functions. This role is accountable for ensuring the school's growth, sustainability, and fidelity to its mission and educational philosophy. The Executive Director is also the key representative of the school in the...
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Portfolio and Engagement Director- Healthcare
4 weeks ago
Taguig, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timePortfolio and Engagement Director- Healthcare We’re looking for an experienced and organized Portfolio and Engagement Director to join our leadership team. This role combines portfolio management and client engagement, focusing on operational success and strong client relationships. You’ll oversee portfolio performance, ensure project alignment, and...
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Jr. Art Director
4 weeks ago
Taguig, Philippines AIRR Labs Full timeAIRR Labs Taguig, National Capital Region, Philippines Jr. Art Director AIRR Labs Taguig, National Capital Region, Philippines Talent Acquisition | E-Commerce & Retail The Junior Art Director plays a key role within the AIRR Production Team (content and livestream), supporting the end-to-end development of TikTok / Meta‑first content (short videos) for...