Amazon Catalog Specialist

1 week ago

Oriental Mindoro Philippines Buscojobs Full time

Amazon Catalog Specialist (Bacoor)

Supervise a group of agents with the main responsibility of coaching, reporting, executing action plans, maintaining utilization, and day-to-day operational management.

Responsibilities
  • Ensure achievement of SLA targets
  • Conduct daily and weekly meetings to share business updates, perform root cause analysis to identify drivers impacting performance, and work closely with QAs and Trainers to improve team performance
  • Have a solid understanding of workflow and tools used for providing services
  • Experience working as an agent in similar workflows
  • Open to college graduates and undergraduates with relevant work experience
  • With at least 6 years of work experience in BPO with 1–2 years of experience as Team Lead
  • Previous management experience in service/technical fields within a Call Center environment
  • Moderate understanding of business process improvement methods and familiarity with Project Management
  • Excellent oral and written communication skills
  • Proven ability to establish and develop effective teams and manage their performance
  • Proven ability to identify training needs and support development of programs
  • Proven ability to coach in one-on-one and group settings
  • Comfort communicating with all levels of management
  • Excellent organizational skills and a detail-oriented approach to problem solving
  • Proficiency in multi-tasking and prioritization
  • Experience training in a classroom environment
  • Preferably substantial personal or professional experience using smart mobile technology (e.g., iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, Android devices)
Data Entry / Other Roles
  • Data Entry roles and related descriptions are listed with various postings and dates. Please review specific postings for location, schedule, and requirements.
Job Description Highlights
  • End-to-end transaction processing; issue resolution to meet department and customer needs
  • Assist with special projects as needed
  • Graduate of any bachelor’s degree; willing to work on a shifting schedule
Remote / Virtual Assistant (Data Entry)
  • Part-time | 20 hours per week; approx. Php 18,000 take-home per month
  • Schedule: Monday to Friday, 11:00 pm to 3:00 am Manila Time
  • About Remote Workmate: recruitment process for global Filipino talents with offshore opportunities
RPO Data Entry – New Associate
  • Understand client policies and guidelines; review user reports; make decisions per policies; identify workflow improvements
  • Graduate of a bachelor’s degree; 1 year data entry experience; strong English; willingness to work on a shifting schedule

Note: Several postings appear with similar titles and dates (e.g., multiple "Data Entry" and "RPO Data Entry – New Associate" listings). Review each posting for complete details.

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