Leadership Coach

Leadership Coach (Team Lead) (Up to ₱50K | Hybrid Set Up | FREE AI Certification)

GoTeam Cebu, Central Visayas, Philippines

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Join to apply for the Leadership Coach (Team Lead) (Up to ₱50K | Hybrid Set Up | FREE AI Certification) role at GoTeam

Leadership Coach (Team Lead) (Up to ₱50K | Hybrid Set Up | FREE AI Certification)

GoTeam Cebu, Central Visayas, Philippines

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Talent Acquisition Lead | Recruitment Consultant | Subject Matter Expert

Leadership Coach (Team Lead) (Up to ₱50K | Hybrid Set Up | FREE AI Certification)

Cebu City | Onsite (First 6 months), then Hybrid | Night Shift (11 PM–8 AM PH Time)

At GoTeam, you won’t just lead teams—you’ll shape high-performing cultures by leveraging our collective brilliance to innovate with AI, making lives easier for people across the globe and elevating the Philippines' reputation as a hub for world-class talent and compassionate innovation . This role is central to fostering high-performing teams and ensuring client satisfaction, emphasizing how this role, empowered by AI, makes lives easier globally and uplifts our nation's mark on the world .

Here, you will:

• Find Purpose by coaching team members to perform at their best while exceeding client expectations, connecting the role's tasks to a bigger picture purpose for GoTeam, focusing on how Filipino talent drives global innovation and simplifies lives through AI, thereby contributing to the nation's progress and pride.
• Unlock Possibility by building strategic relationships with stakeholders to drive cross-functional success, detailing the groundbreaking opportunities within GoTeam for Filipino professionals to redefine industries and create new futures using AI, going beyond the immediate tasks and highlighting the global impact of their work.
• Accelerate your Personal Growth with advanced AI training, mentorship, and career pathways that empower Filipino talent to become global leaders and innovators, equipped to lead the charge in the digital age with access to world-class training and real-time coaching platforms.

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 Paid Time-Off Credits + 5 SIL (after 1 year)
• Salary loan access (post-regularization)
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles

Live Your Purpose

• Monthly gratitude events, team dinners, and leadership talks
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

In this role, your mission is to champion both client satisfaction and team excellence. You will make a direct impact by:

• Driving consistent 1:1 coaching and WIN:WIN performance agreements to enhance individual contributions.
• Leading client check-ins and managing cross-functional collaborations to resolve challenges.
• Handling escalations and ensuring high-impact service delivery that supports retention and engagement.

This Role Is for You If…

Experience:

• You have 3+ years of experience as a Team Lead in a BPO or shared services environment.
• You’ve managed client relationships, performance coaching, escalations, and retention initiatives.

Technical Skills:

• You’re fluent in project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems.
• Familiarity with AI tools and productivity tech is a plus.

Non-Negotiables:

• Night shift availability (11 PM–8 AM PH Time).
• Willingness to work onsite in Cebu City (hybrid setup after 6 months).
• Strong stakeholder communication and engagement.

Bonus Points:

• Experience handling Western clients and C-level stakeholders.
• Knowledge of verticals like healthcare, IT, construction, or engineering.
• Leadership or coaching certifications are an advantage.

The Role at a Glance

• Schedule: Night Shift (11 PM–8 AM PH Time), Monday–Friday
• Work Setup: Onsite (6 months), then Hybrid (3 days onsite, 2 days WFH)
• Reports to: Internal Management Lead

Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go.

Our Hiring Process: Built for Speed and Clarity

• Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
• Meet our Recruitment Team for a live conversation.
• Proceed to a client interview or assessment.
• Receive your job offer — fast and transparent.

About GoTeam

• Great Place to Work Certified (4 years in a row)
• 85% Employee Engagement Score
• AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute

Go Beyond Employment: Build a Future-Proof Career

We're calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines , powered by GoTeam.

Equip yourself with global-ready skills — 100% free .

Claim your spot now: Project 100K - AI Certification for the Philippines

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management
• Industries Outsourcing and Offshoring Consulting

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