Self Service Account Manager

Customer Service Representative (Inbound) – Muntinlupa, National Capital Region – Sapient Global Services

Posted today

Job Description

Sapient Global Careers is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.

Accounts we can offer

• Travel
• Sales
• Healthcare
• Financial
• Collections
• Telco

Job Qualifications

• At least High school graduate
• With at least 6 months BPO experience
• Must have strong verbal and written English communication skills
• 35 kilometers away from the site
• Can do onsite work in Muntinlupa

Responsibilities

• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies

Sapient Benefits to Employees

• HMO and dental coverage from Day 1 of employment
• Meal and other allowance
• Continuous education assistance and skills enhancement through training & personal development programs
• Paid Vacation and Sick Leave
• Office spaces with comfortable sleeping quarters
• Performance Incentives to improve effectiveness
• Company Sponsored Team events to promote Team Efficiency
• Other Work-Life Balance Programs

Job Details

• Job Types: Full-time, Fresh graduate
• Salary: Up to Php25,000.00 per month
• Benefits: Paid training
• Schedule: 8 hour shift, Day shift
• Supplemental pay types: 13th month salary, Bonus pay, Yearly bonus
• Education: Junior High School (preferred)
• Experience: Customer Service Representative: 1 year (preferred)
• Language: English (preferred)

Customer Service Rep (CSR) Open to Career Shifter – Muntinlupa, National Capital Region – Accenture

Posted today

Job Description

Accenture in the Philippines is currently looking for Customer Service Representatives who will be responsible for performing the following day-to-day tasks:

• You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
• You will document troubleshooting efforts and customer information in data capture tool and when required, transfer call or promptly notify responsible party for resolution.
• You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

What are we looking for?

• Open to college graduates with no work experience
• Open to college undergraduates and associate degree graduates with at least 6 months of work experience in a BPO industry
• Amenable to work in Alabang, Muntinlupa
• Willing to go back on-site once recalled

Good to have skills

• Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry

Join our high-performing team and enjoy these benefits

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, inclusion, and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

How to Apply?

After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.

Additional Information

What we believe: Terms and conditions apply

Schedule: Rotational shift

Education: Senior High School (preferred)

Experience: Customer Service Representative: 1 year (preferred)

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