Senior Product Manager

Overview

Join our team as a Senior Product Associate in Home Lending, wherein you will be responsible for partnering with Credit Risk, Agency Relations, Marketing, Compliance, Technology and Operations to evaluate new concepts and changes. You will determine all impacts of a new or changing product across all functional areas and technology systems to identify the best approach to support the change. You will be responsible for the project management plan to address all implementation tasks from inception through final delivery.

As a Senior Product Associate within our Correspondent Client team, you will play a pivotal role in identifying the most valuable products for our clients and strategizing the most efficient market approach. You will be responsible for aligning our offerings with investor changes and GSE requirements. Your role will also involve leveraging servicing products to enhance efficiency, improve loss mitigation, and retain customers. You will oversee the efficient release of approved products and offers, ensuring alignment with transformation, technology, and business readiness for consumer home lending channels. You will also determine the most beneficial offers to boost loan volume and cut costs, and create a seamless self-service refinance and purchase experience. Furthermore, you will assess competitor offerings, customer product needs, and feedback from the voice of the customer to determine the products and policies we should offer.

Responsibilities

• Determines all impacts of a new or changing product across all functional areas and technology systems.
• Builds detailed business requirement documents based on design concept for business and systems.
• Creates project plan to address all implementation tasks from inception through final delivery.
• Assesses the need for any new processes or procedures and oversees their development.
• Assists in development of communication, training, marketing and product guide for release of product.
• Assists in the oversight of the Product Mailbox to research and obtain answers to policy questions submitted via Feedback requests, partners and Sales & Fulfillment teams.

Required qualifications, capabilities and skills

• With at least a year of experience in Originations.
• Understand and interpret comprehensive mortgage product and credit details.
• Dimension the impact of new or enhanced products to each functional area, including numerous tech systems.
• Produce detailed implementation plan to define roles, responsibilities & timeliness of all functional areas.
• Earn the respect and buy in from all team members that allows for successful management and execution of plan.
• Tightly manage project from inception through roll out.
• Function as escalation point to ensure all parties are aware of impacts and facilitate timely management decisions.
• Direct the development of workflows and proposed procedures for all functional areas.
• Strong written and verbal communication skills.

Preferred qualifications, capabilities and skills

• Experience in mortgage operations, sales, risk, or underwriting preferred
• Previous working experience as a Business Analyst or Project Manager preferred
• Understanding of ChaseHome Lending processes preferred
• Knowledge of Agile process and principles preferred
• Outstanding communication, presentation and leadership skills
• Excellent organizational and time management skills
• Client and Customer Focus, experienced in research and analysis

Internal Application Eligibility Requirements

TENURE :

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

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