CSR-Healthcare open to FRESH GRADUATES Up to 30K

4 weeks ago


Pasay, Philippines HRTX Full time

Key Responsibilities:

  • Handle inbound and outbound calls from members, providers, and payers regarding healthcare benefits, claims, and authorizations
  • Provide accurate information related to insurance coverage, billing, and payment status
  • Assist callers in navigating payer portals and resolving service-related concerns
  • Document all interactions accurately in the system following compliance and confidentiality standards (HIPAA)
  • Escalate complex issues to the appropriate departments as needed
  • Meet performance metrics including call quality, resolution time, and customer satisfaction
Qualifications:
  • Bachelors degree in any field if no CSE
  • 2nd year college Graduates should have At least 1 year of BPO experience , preferably in a healthcare account
  • Strong verbal and written communication skills
  • Basic knowledge of healthcare processes, insurance terms, and medical billing is an advantage
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